Posts by 2winFactor

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2winFactor says

If you’re only hosting WordPress, I recommend WPEngine. A little pricey but worth it IMHO.

Andre

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2winFactor says

Sorry to hear about that. I’ve had several customers with issues hosting with 1&1 too. I hope you find a better hosting partner.

Cheers,

Andre

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2winFactor says

The reason there are themes with too many options, is because they sell the best, unfortunately. However, I think there is a way to do it. The best way IMO is to break up all the features into theme plugins. That way, if you don’t want a specific functionality (like a review system for example) just don’t install and activate the plugin. :)

Andre

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2winFactor says

Well the extended license is to do with a service where the user has to pay to use the theme / template eg.

Buy Hosting – Comes built with template of choice to get them started.

This can be achieved by buying $15 licences for each user instead of spending $2,000, but obviously if 1000 users sign up that’ll be $15000 instead of $2000

As far as I know this is false. It’s true that the extended license allows you to charge for something in the end (like a membership site):

http://themeforest.net/licenses/faq#paid-service-a

However, it’s still limited to 1 application/domain:

http://themeforest.net/licenses/faq#different-end-products-a

So the hosting example would violate the extended license since each user would have their own domain and application.

However, I agree, there’s no real way to enforce it.

Andre

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2winFactor says

I’m a big fan of Tender. There’s a lot in terms of handling emails, queueing discussions into different categories, assigning to support staff etc. A little pricey if you want some custom features, but it’s no-hassle which makes it a great value for me.

97 posts
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2winFactor says

Not a bug, per se, but I’m missing the padding that used to be in the dropdown menus. Seems a little tight to me on the edges and is creating unnecessary visual tension.

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2winFactor says

I try to answer 2 or 3 times a day, I was answering them as soon as they would arrive a few months ago, even if it might sound good, it instantly decreases your productivity during the day, A LOT.

Yes. This.

Even with an awesome dedicated support person, I still need to get on at least once per day. There’s always questions that need the author’s attention. However, it’s best to do it in “Chunks” – I use a technique called Chunking>

http://www.gainhigherground.com/how-to-use-chunking-to-massively-boost-your-productivity/

Switching tasks frequently kills productivity, so it’s best to do things in bulk.

I would suggest at least responding to queries within 24 hours (even if you can’t answer it right away). Even letting the customer know that you’ve acknowledged their question really helps. More than anything people just want to be heard and know that someone is on it!

Andre

97 posts
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2winFactor says

I’m using tenderapp for my support system. It’s far from perfect, but it allows custom css and javascript to customize it. The Single Sign-On lets you validate purchases from your own site to control access. Works great for me so far. The only restriction I found is you can’t control forum categories by purchase. One purchase gives the customer access to every theme’s support topics.

Otherwise I know a few authors that use bbpress along with this plugin for something self-hosted:

http://codecanyon.net/item/envato-purchase-code-verifier-for-bbpress/3758462

Andre

97 posts
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2winFactor says

Here’s a great resource I found for the Theme Customizer:

https://github.com/slobodan/WordPress-Theme-Customizer-Boilerplate

It’s a boilerplate for the Theme Customizer to help rapidly add and extend the customizer functionality. I haven’t used it, but it looks interesting. I believe it’s GPL too.

Cheers,

Andre

97 posts
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2winFactor says

Great resource. Will surely be using it!

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