Hi folks!
I work for an agency as a web developer. Most of my colleagues come from a print background and we seem to be running into this same problem with every site we build. I’m looking for some pointers to backup my argument so that we don’t run in to this stupid issue anymore.
The issue:
You have a website with a fairly complex navigation (dropdowns). You build the site so that the top level navigation item links to a page.
When the client supplies content to be integrated into the site, they only supply content for the pages within the dropdowns… not the top level.
My colleagues just want to make the top level plain text so you can’t actually click on anything unless you choose something from the dropdown. I think this is terrible for usability because a) dropdowns can be difficult to use and b) usually the top level is an overview of what’s in the subsequent pages and you expect it to be a link.
It becomes especially problematic when not all menu items have a dropdown… so now you have SOME items that are clickable and others that are not… which is completely inconsistent and confusing.
Their argument is that the user will “get it” because they get it.
My solution is to simplify the navigation and move some of the content from the dropdowns, into the parent item.
Can someone back me up on this? Does anyone have anything else to add to my argument? I am having a difficult time tackling this one.
THANKS !