Posts by Dream-Theme

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
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+5 more
Dream-Theme says

Envato, guys,
Please reconsider changing line-height of text across the marketplaces. With this smaller line height text became much less readable – it’s harder to answer comments in items.
Thanks!

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says


Imagine you cannot have holiday with your kids/parents/friends because you MUST reply within 72 hours. When you’re employed you can have a vocation. But here you MUST reply within 72 hours – no leave of absence. Not cool right?

I already do that and I find it common sense. People spent money to buy my code (they worked for that money too!), so it’s my moral duty to offer support ANYTIME (forced or not by the Envato rules). It’s true, I am not a power elite author, so I don’t have so many support requests in a day….but if I will ever be an elite author, I will have the same attitude.

I remember this January…first day of the year…. In my country it was one hour after the New Year’s Eve and I received an email from a buyer. The email was marked as important, I answered immediately. Then we debugged his website for more than 3 hours, together, I even made some customizations he wanted. I was happy when he was happy in the morning. Of course, I could have told him that it’s the New Year’s Eve and I’m not available for freelancing, right?

Last Christmas? The same. I was on holiday, with my kid and my husband, we were visiting our parents. I went in another room and answered support requests from my tablet and phone.

I even bought recently a laptop to be able to answer and to be “connected” anytime, from anywhere.

It’s a personal choice how much time you want to invest in your personal business here on Envato market.

After all, working here it’s somehow like working in a real company in the real life. You don’t like the conditions, the rules, the environment, you are free to choose another place to work that suits you more.

Some people call it support. I call it responsibility.

LATER EDIT: I hope that my post here will not lead to negative ratings&comments from anonymous authors who are against the mandatory support. It wouldn’t be fair.

That is YOUR choice. Do not try to make it mandatory for others.

IMO such business model leads to nowhere. You can end up with depression and anxiety disorder after couple of negative experiences with buyers which you “coddled”.

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

@Dream-Theme Not sure if i have missed the point. I know that by far the majority of you are providing support, good support. I said support for a limited time should be mandatory for all authors, to have consisting rules throughout the marketplace. Software is a product that contains bugs. And there must be some help if problems are occuring, especially if the buyer has no possibility to get refunded. I know it’s cost and time intensive and i do agree, authors aren’t Envato employees. That’s why i don’t think that Envato should earn any money from your support work after the 6 month. But i do believe that support is a MUST!

Actually you CAN (and IMO should) get a refund if there’s an issue with theme and author is not interested in fixing it. So this is not a “support” – this is doing our job properly.

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says


I’m not a huge fan of yearly renewals (though it goes agains business logic :) ). Nevertheless yearly renewals can ensure that themes are well mended and kept up to date.. Just speaking.

Again, the 7 theme, moved about 224 pieces last week. I’m sure you update it and add features to that new customers would want to purchase :) Also, what’s wrong with passing the updates to customers who don’t ask for support, but are willing to pay a few different tiers for

a) customization
b) Small adjustments
c) installation help
d) Wordpress tutorial

Just tell them that these are the costs. And have a transparent voting system, like Apple’s Appstore, Google’s Playstore or Steam’s Store.

Also, if you don’t want to update it, once it breaks, customers like us will just move on. But no, no thanks to yearly renewals :)

I assume that it will be considered as self-advertising :) But yes, we keep it up to date, add new features and more than happy to provide a free timely support as long as buyer is not “sitting on our head” (though we will refuse to provide support if buyer seriously abuses it or starts behaving disrespectfully). Again I’m NOT a fan of renewals.

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says


You’re missing the point a bit. All the fuzz is not about whether to provide support. You know that most of us do and do it free, fast and with good quality. You will not purchase a theme that is not supported with or without these new rules anyway. Same as most other buyers.

It’s about freedom of authors to decide whether to provide the support or not to do so. Most one-men-team authors here are pointing that this new rule makes them employees or slaves of Envato because they MUST reply within 72 hours. Imagine you cannot have holiday with your kids/parents/friends because you MUST reply within 72 hours. When you’re employed you can have a vocation. But here you MUST reply within 72 hours – no leave of absence. Not cool right?

Fully agreed. I believe most of us customers, stand on your side, against the 72 hours mandatory support. As mentioned, have a paid ticketing system, plus perhaps 3-5 free tickets :)

But no to yearly renewals for updates :) Yes to items being removed once sales have slowed down, that it is unsustainable to keep updating them (if the author prefers)

I’m not a huge fan of yearly renewals (though it goes agains business logic :) ). Nevertheless yearly renewals can ensure that themes are well mended and kept up to date.. Just speaking.

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says


I’d love to hear more buyers opinions on this also.

O.K., so here it goes:

I’m surprised about the tone some authors use here. And my „list of authors to avoid“ is growing. I always check very carefully how authors act in conversations, means inside items comment tab and inside the forums. This is what i can do as a buyer.

There are some authors answering the first traditional „Awesome work GLWS“ stuff and stop answering when they receive the 1st serious question or at least after a few days when they imagine that their current work will not turn into a multi zillion success. Those authors go straight to my list. Some don’t offer any kind of support and i wouldn’t sell an item from them.

Others behave like gods in the forum, saying stuff like „Throw your PC out of the window and do something else..“ to people asking why there work has been rejected, others tell everybody that they would delete their items after the planned 6 month of support period and replace them with new ones and so on. Again, i would never ever buy something from someone like this. Some of those guys are the loudest ones here in this thread!

Yes, support should be mandatory (for minimum 6 month) and the majority of you do currently „lifetime“ support, are helpful and kind. Those of you have faith in their own product, because they know that they did a good job while creating it.

I also check how often a product get’s updated. It’s important for me as a wordpress-theme buyer, because you sell your work for a 3rd party platform (WP) and it’s your obligation that your theme works on that platform. How can you guarantee that, if you don’t update as soon as a major release of i.e. WP is released? B.t.w: Why is it still possible on Envato to sell 2-3 years old and not updated themes, which are clearly not working on current WP releases?

You see, it’s a lot of stuff to check before buying. But it must be done, because there is normally no way for a refund if i’m not satisfied with the product that i bought. And i don’t use the rating system to blackmail authors, even if it would be my only chance.

Conclusion: Yes, (limited) support and lifetime updates (fixes to ensure item working) should be mandatory. Otherwise it’s too risky to buy a theme that is not in the TOP 5.

Sorry for my bad english, i hope it was understandable.

You’re missing the point a bit. All the fuzz is not about whether to provide support. You know that most of us do and do it free, fast and with good quality. You will not purchase a theme that is not supported with or without these new rules anyway. Same as most other buyers.

It’s about freedom of authors to decide whether to provide the support or not to do so. Most one-men-team authors here are pointing that this new rule makes them employees or slaves of Envato because they MUST reply within 72 hours. Imagine you cannot have holiday with your kids/parents/friends because you MUST reply within 72 hours. When you’re employed you can have a vocation. But here you MUST reply within 72 hours – no leave of absence. Not cool right?

So strongly recommend you to think about it and stand besides us. Otherwise there’s a serious risk that Envato Marketplace will miss lots of your favorite authors.

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

[...] Nobody owns my time nor can sell it for a fixed price and keep a cut of it.[...]

Harsh, but just have to +1 it :)

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says




+1 Also let’s keep this thread clean for Dream-Theme. Only use +1 with a small comment and all other comments can go into the main thread. Thanks Dream-Theme for heading this up :)
I thought you said yesterday that “this is a great move for all involved”.
Well, my first reaction was “Mandatory support? Ah, OK – we do it anyway”. That was before I started to think about long-term consequences.

Haha, mine was ‘Oh crap! I think I’ve made a wrong decision… I just quit my job to become full time plugin author and handle my time freely.’

I guess I can’t have much free time then, when this mandatory thingy is already up!

That’s exactly what I’m talking about. In short-term, for authors with dedicated support teams (including us) it’s, “Ah, OK” for solo authors it’s “Oh crap!”. But IMO in long-term perspective this will hurt everyone: authors, buyers and Envato.

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

From my perspective I can clearly see how this change can help, but help Envato, to grow and to make profit.

To sum up:

after 1 of december we will have:

1.) thousands of items that are not available elsewhere 2.) one of the lowest prices on the market 3.) life-time updates 4.) 6 months of free support with response time under 72h ( I love this part! ;) )

Who can resist to that offer?

Does this change will help authors or buyers? No. It will only bring more confusion and problems for both sides.

Buyers would assume that they have purchased full service – microstock item + premium support. This will lead to bigger amount of requests of support for every author.

Refusal of support will end up just with higher number of:

1.) request of refunds 2.) 1 star ratings 3.) unhappy clients

Some of the buyers could assume, that by buying “support packages” they will receive extended support, refusal of support in this case will also bring request of refunds for support package.

Support is a service and we don’t sell services here from this what I know, this is not Envato Studio or am I missed something? :)

Support is just an addition, yes, important addition (for both buyers and authors), but each author chose the way in which support their own products. This is clearly stated in the “support” tab, you can move this information to the item page, so the buyers are fully aware, of what kind of support they can get from author after purchase.

You will not find a common solution for all authors, and forcing authors to provide mandatory support under your conditions is probably one of the worst solutions.

If you really want to make this change, you should change the whole sales model to a subscription model. Single purchase of the product license + 12 months access to updates and bug fixes. This solution also has its drawbacks, but it is much better that than this, what you have proposed here, at least in a long run.

Sorry guys, +1 for an Opt-out option at least.

+1

705 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says


+1 Also let’s keep this thread clean for Dream-Theme. Only use +1 with a small comment and all other comments can go into the main thread. Thanks Dream-Theme for heading this up :)
I thought you said yesterday that “this is a great move for all involved”.

Well, my first reaction was “Mandatory support? Ah, OK – we do it anyway”. That was before I started to think about long-term consequences.

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