Posts by Dream-Theme

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

YAY! Mandatory support starting from December 1. Bye-bye Christmas and New Year! :D

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

Mandatory support starting from December 1. Bye-bye Christmas and New Year! :D

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

I don’t want to be a combo breaker but I think this will not work unless it’s made sticky; and even then authors who only open those threads for self promotion will probably continue opening those threads. But I gladly participate and since I’m not an author I
yay for grumpy cats!

Hey Mel,
You see, after 2 years this thread is alive and growing! YAY for that!

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says



@collis, what about an opt-out button? A lot of authors have asked about this! Can we have an official response to this, please?
Any response to this one?
Hi there…as part of making support expectations far clearer to buyers on Themeforest and Codecanyon, we don’t think its a good idea to allow opting out.

Don’t you think that it will make some authors “opt out” from Envato Marketplace. Such statements were posted in this thread already. IMO you’re playing against new authors (big authors have dedicated support teams anyway) and against the Marketplace itself. On the other hand this may be positive since can stop the clone flood in new items..

*This is only my opinion: a perspective of how sees this situation one of top 10 selling author on ThemeForest.

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says


We had 1 customer (now banned) who submitted over 80 tickets with numerous different questions in couple of month. And after being banned for severe support abuse was impudent enough to request a refund.

Now my question is how do we, authors, supposed to handle such cases. You do realize that the same day support will be mandatory, people will start to abuse it? Especially considering the fact that Envato have no resources to examine all possible disputes (because there are to many items on ThemeForest).

How Envato can make a support mandatory for authors when at the same time it takes weeks for Envato Support team to answer?

+1 :) though I’m a customer, abuses should be reported and users refunded

*should not be refunded :D

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

We had 1 customer (now banned) who submitted over 80 tickets with numerous different questions in couple of month. And after being banned for severe support abuse was impudent enough to request a refund.

Now my question is how do we, authors, supposed to handle such cases. You do realize that the same day support will be mandatory, people will start to abuse it? Especially considering the fact that Envato have no resources to examine all possible disputes (because there are to many items on ThemeForest).

How Envato can make a support mandatory for authors when at the same time it takes weeks for Envato Support team to answer?

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

You do realize that this is public forum and not the template support page? If you need a support, please contact your template developer directly.

Regarding theme translation. Most themes around here are translation ready, so you can use plugins like “codestyle localization” to translate them. And I seriously doubt that a theme developer will invest his time in translation to russian – only fraction of sales is coming from there. So most templates comes is english only.

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

Hello truthinchaos,
Themes are digital goods and refundable ONLY in case they do not work as advertised. Lack of skills (sorry, but “could not configure the Vellum Wordpress theme and therefore we are unable to use it” sounds like lack of skills) in setting up the theme will not be a valid reason for refund.

So the best advice is to contact the theme author and politely ask him/her to assist with theme installation and configuration. Most authors around here are very helpful and will be glad to assist with their themes setup.

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

You should design new badge for them “beware: scammer”....

+1. Or something like this:

703 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
Dream-Theme says

Let the ban-hammer sing its war song! Marketplace must be fair!

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