Thank for the advices EugeneO
How much do you charge for customizations? And do not tell me hourly rate because it does not take an hour to make the changes. And how do you keep track of them all?
I have never charged for customizations. But I have never made customizations that last more than 10-30 min to do.
Never keeped track of them all, this was a problem.
Well after all the thinking and discussions with the partners, we decided to build a suport forum, and complete how many FAQ we can for each item based to all email answers that we have given so far.
Sounds like a lot of work I guess it will last 1-2 month to realize all that.
And we allready got an email from one person interested in offering help to support our work .
Thanks Dream Theme for the sugestions.
Well I will definitely go for this solutions…I don’t have other choices
Don’t want to sound bad, but I can see that the theme you mentioned has 1000+ sales, and 5 star rating.
I am pretty sure that the slider works fine
Also as an author, I can tell you when we have some busy days, we might be late with answering emails more than 3 days, because this how things are. We are not full companies with 10+ support stuff….support is optional here. And I think the fact that authors are willing to provide free support it’s a wonderfull thing and must be considered a bonus.
It’s just me or everyone notice that with time, and growth on sales, developing time is getting smaller and smaller and support time is growing.
I mean I spend 3-4 hours a days, for offering support, answering emails, making customizations , 2-3 hours developing new themes and 1-2 hours learning new design techniques and improving coding and programming. This when I have a full working day.
Just out of curiosity from the great elite authors outhere, is this true ? I mean I will end up answering emails all day and offering support and customizations ? I really want to concentrate on developing and learning.
I know I can hire someone for support, but for now we cannot afford one.
A great milestone for us, the Gold paw.
Like any other user that have passed this we just want to say:
1. Big thanks to all the buyers that got our items.
2. Envato you rock, making us living a nice dream.
3. Thanks to the great authors here for inspiring us with each amazing item they create.
Merry Christmas and a Happy New Year !!!
Thank you Envato and your customers for making this happen and for this great year.
He’s living the dream
How about us the authors from each corner of the world sending postal christmas cards to envato office, and they build a nice big wall with all of them
Or maybe make some kind of a small contest: - authors who want to join will submit to a form - from that submissions randomly will be chosen pairs of 2 authors who will send to each other secret gifts (a specific price set before like around 20-30…$)
If the contest is still on, I am in. Just following you on twitter.
Considering that we are working on our new identity we would like to compete with our new logo mockup. Don’t know if this will be the final screenshot post there, but it will be for sure this concept.