Twitter says:
“This policy is designed to help you use our brand and assets, including our logo, content and trademarks without having to worry about negotiating a separate agreement with us or talking to our lawyers. If you’d like to make any use of our marks that is not covered by this document, you must contact us at trademarks at twitter.com and include a visual mockup of intended use.”
You can see here
https://twitter.com/logoMoldor said
Is this ‘safe for work’ ? Like, wouldn’t this ‘bother’ them a little bit ?:)
Yes, this is safe for work, you can send any message to them anytime, without bothered them.

Hey, you can send your Ticket ID using Twitter, @envato_support
Tell them to respond your ticket and don’t forget to mention your Ticket ID
So far, my 2 ticket has been answer by the team.

The solution from me is just try to ope in Illustrator, as I know, Flyer is so many special effects from Photoshop, like Party Flyer, Music Flyer and so on, so perhaps some of effects cannot directly edit in llustrator.

You mean, you want to edit your Flyer in PSD (Photoshop) format to Illustrator?
You can open PSD as the Photoshop Extension in Illustrator, but everything in Photoshop, a bit different in Illustrator as the Vector Software 
I choose both side, but still don’t have an items in TF, soon perhaps 
RDever said
Travis said in another post that it’s fine and everybody is free to send a emailCheers, Rafael Angeline
I just make sure not only person can email him,
Thanks Rafael 
Please, I have 2 ticket, I send first 27 August 12 and the second ticket I send yesterday.
Can I email you, Travis?
Thanks for sharing 

Cheers,
Rafael Angeline