For all the details on what sale reversal is, please see the Knowledgebase – http://support.envato.com/index.php?/Knowledgebase/Article/View/486/0/what-are-sales-reversals Thanks!
Hey guys, sorry we haven’t responded sooner to this thread. We’ve been going through it and rounding up the right people to answer
One of the main reasons for the slower response it the issues raised here, and as everyone has already gathered, are not conducive to quick, simple answers. A lot of the discussion has revolved around what it is that can actually be copyrighted. That is, are we talking about the technique vs the result of an individual’s expression using that technique etc. There is a big difference (as we all know)! We’re going to take all your comments on board and get back to everyone with answers to these very technical issues. Thanks!
This was in the last email I had gotten also btw: “On this occasion, as a loyal customer I’d be more than happy to drop $45.00 into your marketplace account if it meant you’d be able to buy a more suitable Theme. This would void your license to use the Maxinews Theme, so if you’re happy for this to go ahead let me know and I’ll be happy to get the ball rolling! :)”
That would be the last one. You just need to “if you’re happy for this to go ahead let me know and I’ll be happy to get the ball rolling!” Thanks!
Support will be helping you through this. The DMCA process is pretty strict with how it runs and sadly it takes a bit of time. If you’re the rightful owner then we certainly want to get your items back up as soon as possible. I see that Support has responded to your ticket today, so we’ll hopefully be able to investigate with your help as soon as possible. Thanks!
I made the mistake since I am in the States last month to do a withdrawal on Sept 30th which I didn’t account for the time change which put the request a day ahead on the 1st! So I had to wait until Nov 15th!
Now that we have automatic withdrawal, hopefully this will help with time travellers