Posts by KingDog

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KingDog Envato team says



Can we expect a staff reply…?
Sounds like a helpful feature. I’ll certainly add it to the possible future feature list :)

Hi, could you kindly update us with the current status of this feature ? thanks

UOU Apps

It’s on the wish list, but there hasn’t been uptake on the project yet :) We’re still focusing on our 8 core themes right now. Thanks!

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KingDog Envato team says

Hello :) All account related issues need to go through a Support ticket if one have not been opened already. We cannot provide account support via the forums. Thanks!

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KingDog Envato team says

Just saw that this is in the wrong Forum, can someone move it to Item Discussion please? Sorry for the inconvenience! :(

You got it :D

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KingDog Envato team says

Moved to >> Item Requests :)

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KingDog Envato team says

But this never taken care in the past when it reflected on item ratings and comments. It is easy to have policies/guidelines in written form. But do you really think authors will afraid about this change if the written policies were functional in the past? (speaking only about support and its connection with ratings especially about new items)

Agreed. And that’s why this project is about more than just written policy. As mentioned in the blog post:

We’ve got lots of work to do under the hood as we adjust the T&Cs, item management processes, author settings, item pages, ratings, download pages, purchase confirmation API and much more.

:D

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KingDog Envato team says

Hello and welcome to the site :) I don’t work on the Review team, so I can’t really speak about what can or cannot be excepted, but I know what has helped me is to ask myself “Is this photo something that people will ever need or want to purchase?” The most successful stock photography authors are always asking themselves this and then taking photos that reflect that.

You’ll also want to consider “Is this photo already available on the site or have similar style photos already reached a high saturation?” While a photo may be technically well done, if there are already 1000 similar photos on the site, there’s a much smaller chance of getting the item accepted. Hope that helps :)

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KingDog Envato team says

Heya guys. Just to be clear, no one is asking you to offer customization or “teach the customer to code” :) As Collis mentioned in the blog post:

We’re working on a clear way to define support work. Our current working definition is that support includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Where relevant, providing updates to ensure compatibility with major new software versions (e.g. of WordPress)
But does NOT include:
  • Customization, configuration or installation
  • Support for 3rd party software and plugins, except as advertised by the author

To put it in plain English, support is making sure the item works for the buyer in the way that it was advertised and answering questions around that, but it doesn’t include actually configuring the item. Our research indicates this is a fairly consistent view from authors too.

Are some buyers still going to ask for the “kitchen sink” when they buy a theme? Some may, no different than they do now. But we’re going to be very clear with what is and is not considered support. So in summary, no you will not be required to teach a buyer how to code :)

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KingDog Envato team says

While it would be awesome to have everything on the site available in different languages, it’s probably not feasible at this time and it’s not one of our major focuses for this year. We have run some testing on Tuts+ on translating some tutorials into different languages, but it will take a lot more work and thought :)

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KingDog Envato team says

Hello :) From what I’ve heard, there could be plenty of reasons emails may not be getting through, from spam to blacklisting and domain issues. Whenever you notice mails are not being delivered, please open a Support ticket and give them all the details. This will be the only way we can properly look into the issue for you. Posting on the forums will often get overlooked and it’s not the place to go for troubleshooting, so we ask you to always open a Support ticket. Thanks!

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KingDog Envato team says

Hello :) You should open up a Support ticket for any account related issues. They’ll be happy to look into it for you. Thanks!

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