Posts by KingDog

5559 posts
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KingDog Envato team says

Hello :) I see the purchases in your Download area now. Have you tried a different browser? You should also receive a purchase receipt which will also include a link to the download. It may be possible that your spam filters have blocked that email, but you should be able to fine both of those files in your Downloads.

5559 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
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  • Joined us in one of our Envato Live Events
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KingDog Envato team says

Guys, there’s really no point in opening up new threads. As has been already mentioned, we’re aware of the issue and it’s being investigated. When there is any further information, we share it with you. Thanks!

5559 posts
  • Member of the Envato Team
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KingDog Envato team says

Yes I know the 15th is a Monday, I was only referring to the fact that it there may have been a issue with the payment process as it could have begun over the weekend. I will try and find out as quickly as I can, but there are no guarantees until the office opens. Thanks!

5559 posts
  • Member of the Envato Team
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KingDog Envato team says

Please see this thread. Thanks!

5559 posts
  • Member of the Envato Team
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KingDog Envato team says

Yes 10 days doesn’t sound right. It looks like your ticket has been bounced around through the different departments a bit :) I believe the answer to your question will be no, but they may be able to provide some further details. Thanks!

5559 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
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KingDog Envato team says

Please see this thread. Thanks!

5559 posts
  • Member of the Envato Team
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  • Located in Canada
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KingDog Envato team says


Payments that span weekends can take a bit longer :) We’ll let you know if we notice any issues. Thanks!
you will let us know if there are any issues? The payment day has already passed in Australia so when will you figure out if there is an issue or not? We too have commitments.

As mentioned in our Knowledgebase, when the 15th falls on a weekend, payments will be delayed till the next day. I’m not sure if this has anything to do with a delay, but I will confirm once the Australian office opens. Thanks!

5559 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
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+12 more
KingDog Envato team says
5559 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Payments that span weekends can take a bit longer :) We’ll let you know if we notice any issues. Thanks!

5559 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Hello :) In cases like this it’s always best to contact the author through their profile page. It’s likely a mix up by Avast, but I’m sure the author would really appreciate if you told them about it. Thanks!

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