Posts by KingDog

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KingDog Staff says

Really old thread :)

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KingDog Staff says

Goodonya Travis. I for one look fwd to your updates and trust you have all of our best interests at heart.

Who are you and what have you done with Australia?

:D

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KingDog Staff says

I’m waiting for the answer to my question for 5-day. It is rather annoying. These changes will speed up the response of staff to the author, who need help?

We’ve been bringing on and training new Support staff for the past few months, but we’d really love to get the reply times down and the ticket queue under control. Sorry for the longer than usual wait for ticket responses. We’re hoping this new system will help us identify bottle necks so that we can move people through the backlog quicker or help users answer their questions without needing to open a ticket. Thanks!

5109 posts
  • Envato Staff
  • Has attended an Envato Live event
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  • Has been a member for 4-5 years
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
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KingDog Staff says

Probably each photo will look different at that resolution :) If the photo looks crisp and clean at 800×600, chances are it will look OK at higher resolutions as well. The Review team would have previewed the photo at the highest resolution and while any photo may lose some sharpness when your pushing it to such high resolutions, it should still provide a nice image. Thanks!

5109 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

5109 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Well done everyone! :D

5109 posts
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  • Bought between 50 and 99 items
  • Canada
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+8 more
KingDog Staff says

Moved to >> AJ Offtopic :)

5109 posts
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KingDog Staff says

Moved to >> AJ Offtopic :)

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KingDog Staff says

Sorry I must be giving the wrong impression and I’m certainly not looking to get into an argument here. You have an issue with a file and I’ve let you know that only the author will really know what issue they’re working on. Should there be other reasons why a file is removed, we’re not under obligation to publicly provide the reasons due to user privacy. If you like, you’re certainly welcome to contact the author and if they want to provide further reasons they’re welcome to.

As this will be the only answer I can provide I’m going to lock this thread down now. Thanks!

5109 posts
  • Envato Staff
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  • Bought between 50 and 99 items
  • Canada
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KingDog Staff says

Only the author would truly know that. I’m just giving some possibilities on why a file may be temporarily removed. Our Knowledgebase also lists several other reasons. Thanks!

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