Hi Nissim, sorry for the “offTopic” but, could you please let us know about the process for receiving a new payoneer card? (current one is about to expire)
Thank you very much.
@WeCreateThings: Please forgive me for any inconvenience.
A couple of months prior to the card’s expiration, you should see an option on your Payoneer account to order a new card.
If you do not see that option, you can also contact our customer support department and they will be able to order you a new card (free of charge).https://myaccount.payoneer.com/
I have few questions regarding Payoneer. I try to find answer on your website but i couldn’t.
1. when i transfer money from envato to Payoneer account is there any transaction fee?
Yes, when you receive a payment from Envato to Payoneer, there is a charge of $2.00.
2. Are there any taxes? as i live in tax fee country.
Payoneer is a global payment solution, providing you with services to receive funds. We are not the company with which you are actually earning funds. In general, tax reporting and other relevant tax issues are managed by Envato.
3. If keep money in payoneer account for more than a year will you deduct any money/tax?
All account fees would be listed clearly, under the “Help” menu of your account. We do not have any hidden fees.
as i am planning to use envato earnings as saving and keep it in payoneer account for long time are there any hidden fee?
No, there would be no added cost for keeping funds for an extended period of time.
The “Withdrawal to Bank Account” Service is for Payoneer account holders getting paid to a Payoneer card. You can certainly use it to receive payments and then withdraw them all to your local bank account, however you would be required to have an active card.
You can also choose to receive your Envato payments directly to your bank account, so that it’s entirely automated.
If you already signed up for a Payoneer card and want to switch your payment method to Global Bank Transfers (payments directly to your bank account) you can contact us and we’ll be able to assist you in making the switch: http://www.payoneer.com/ContactUs.aspx
Just mention that you are getting paid from Envato and want to switch your payment method from the Payoneer card to Global Bank Transfers.
For local bank transfers to India, we now charge only $2.99 per transfer. In addition, we convert funds from USD to INR using rates of only 2.75% above the official mid-market rate.
As a local bank transfer, we send funds from a local bank in India, in INR. This is very quick and generally arrives within 1-3 business days.
I cannot go into the details of your specific application and account, however we have sent you information in the past and I just sent you a follow up e-mail.
I would prefer that any future correspondence regarding your application be done via direct e-mail with our support department, as we are not able to provide detailed support on this forum.
It seems that for some reason I am not receiving your e-mails.
Please go to this page and submit an e-mail inquiry. You can then reply here with the reference ID number (we will send it to you after you submit the request, and it will start with LTK).http://www.payoneer.com/emailform.aspx
I have replied to all the e-mails in my inbox, is it possible you didn’t receive my reply?
If you could please forward it again I’ll make sure to look at it asap.
My country doesn’t support Paypal and Payoneer is the only way of withdrawing funds. And many people in my country are using Payoneer and I don’t know why my applications are kept getting declined !!!!
Please send me the e-mail address you signed up with, and I’ll make sure that a customer support representative checks the status of your application: firstname.lastname@example.org