Posts by SachaG

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

My item has been 7th in queue for about a day now. It would probably take about 5 minutes to review. In “internet time”, taking a few days for something like this feels like forever…

Also, I never got any feedback on my suggestions in another thread so I’m reposting it here:

I wonder if it would be possible to keep your place in the queue even if you change the contents of your update. It would encourage people to make sure their files are always up to date, and it wouldn’t require any more work from the reviewers.

With the current system, if you have an important update coming up but find a small bug after uploading it, you might end up not correcting that bug because you know if you re-upload your files you’ll loose your position in the queue.

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

Design is not art. Design is not subjective. If I design a chair with only two legs, it will never be considered good design, because nobody will be able to sit on it.

Same thing with websites, if your typography needs work, that’s an objective assessment and you can’t argue your way out of it.

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

I like the Ferrari example. It can be frustrating sometimes because it seems like Themeforest rejects “win-win” solution that look like they could make everybody more money, but they usually have good reasons to do so. Just like Ferrari isn’t going to come out with a cheap car no matter how well it might sell.

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

You can’t argue your way to getting approved, but you can do it by listening to your critics instead of trying to prove them wrong.

And you shouldn’t try to find the worst possible theme on TF and say you should get approved because you’re better. You should find the best theme possible and then aim to make something even greater.

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

I know it’s very common to come out with an html template first and a Wordpress theme second, but is it ok to do it the other way around?

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

Is there going to be a collaboration feature? That would be pretty awesome, I always thought it would be too difficult to implement.

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

I’d like to know too. It would be great to know where people are coming from.

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

So if I upload a thumbnail first, then re-upload some new screenshots, my thumbnail change will be removed from the queue?

I also wonder if it would be possible to keep your place in the queue even if you change the contents of your update. It would encourage people to make sure their files are always up to date, and it wouldn’t require any more work from the reviewers.

With the current system, if you have an important update coming up but find a small bug after uploading it, you might end up not correcting that bug because you know if you re-upload your files you’ll loose your position in the queue.

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

OK, the theme is available again. I’m very grateful to Themeforest devs, but what I said before about communicating more still stands.

155 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • France
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
SachaG says

It’s been a day and a half, and all I’ve been told is “I’m sorry about that, we’re looking into the issue now”. Now I trust Themeforest staff completely, and I don’t doubt for a second that they’re doing everything they can to fix this issue. But how hard would it be to send me an email to explain what’s happening? How hard would it be to edit the item details (or let me edit them, currently I can’t access the page) to explain the situation to buyers? If someone has already bought the theme but hasn’t downloaded it yet, what are they supposed to do?

I don’t want to come across as complaining just because my theme is offline for a day or two. And after all Themeforest is losing more money than me since they get 56% of the sale. But I really think Envato’s communication and support needs to be improved dramatically if they want to keep expanding.

If Envato was a tiny company, you’d understand why it takes more than a day for someone to get back to you. And if it was huge, you’d expect the impersonal and unhelpful customer service that you get with most big companies. But you’re in the middle ground, so I feel like customer service needs to be perfect, and if you guys built the tuts+ network and all the marketplaces, I’m sure you can send me an email or two as well :)

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