I have to give credit where it is due but the friendliest page builder is built by Kriesi for Enfold, props to their team for amazing UX work. An inspiration for us.
I love your explanation.
But if an author like in your position has to support and update more than 10 items, he should get paid for maintaining each one of them.
After an year, your buyers should pay you for your generous offer of support and updates.
Like I said, mandatory support will have to come as an option on top-of the current format as an opt-in for both authors and buyers. I was against the “premium” support idea but it looks like that’s what most authors want.
Leokoo, above, also raises a fair point about grandfathering the current users for another year after the launch.
Lets take a step back: why can’t we simply make the entire purchase valid for 12 months? After that, the user has to purchase again for their license to be active. I think that makes the things very simple while not changing the rules? We all, including Envato, can learn from this small change.Am I crazy?
+1There must be only one package to purchase like: 1 Regular License + 1 Year Subscription for updates & support. With this way everyone will be happy.
Oh, I make sense.
Am I crazy?
yes in short…
well not crazy but…
Please remember that majority of these people are not actually against mandatory support.
I don’t know how in-depth you are within your support and development these days as you are the one author/authors who we all aspire to be, but the thing we are against is they are trying to dictate how we work and when we work.
As I said, I have a family and to tell me I can’t go on holiday because I have to respond within so many hours and to bind me to that while not making my time worth while is the issue.
This will most likely not apply to your directly as you say you have a vast wealth of support staff which means if you really wanted to you would not have to work again as you can simply hire them, because you are making $47k a week.This is no swipe at you, you are what I aspire to be/have… You and all super elites, I respect more than anything for what you have and are achieving but I feel strongly about what Envato are trying to make us do.
This is the sole reason why the entire license including downloads should be expired after an year. You start fresh after an year and only support those who continue to support you to make a living.
The option for mandatory support will needs to be re-evaluated or as a part of added-bonus on top of my above statement and should be opt-in.
Thanks for inviting me here, Dream-Theme.
I have shared my concerns in the original thread and hopefully, Envato will come up with a middle-ground solution for all of us.
I think as an author, we should first, stop acting like those buyers who threats with 1-star rating to get their work done.
Instead, we should help Envato understand both sides of the story and they do need to come up with a better plan for both, those who want to provide support and those who want to treat their items simply as an as-is stock item and don’t want to make a commitment about support.
Personally, we are happy to keep our item well supported and keep our staff employed for a very long time and also pay them an even better salary. Let me share a major story, most of our buyers get all the support in the first month and then come back after a major update. So right now, I agree with one of the authors who posted way back in this thread that this is still not sustainable without bundling updates together.
Lets take a step back: why can’t we simply make the entire purchase valid for 12 months? After that, the user has to purchase again for their license to be active. I think that makes the things very simple while not changing the rules? We all, including Envato, can learn from this small change.
Am I crazy?
+1 for minti and hogash comments.’
However, i think if the following is done, we’ll be trapped in figuring out what is basic and what is premium support:
1) Buy item with premium support (get all updates and help to solve more complex problems) 2) Buy item with basic support (get all updates and fix issues/bugs caused by theme)
This cannot work with basic support and premium support.
What does premium support mean? Customizations, priority support? No, I think the whole idea was to provide continuous revenue stream for all the authors after a certain amount of time instead of committing to “premium” support.
There should be a choice between purchase without support or with support. With support purchases guarantee buyers 100% response to all the “basic” support for an year. No support means it is left for author to decide what he wants to do. I think this is all about wording but that matters a lot.
I do agree with the authors here that since support is not a stock item, authors should get a higher percentage since they also have to maintain their own platforms. 90/10 ?
Great news as always.
We do need further clarification and improvements on this plan:
1. Support is going to be mandatory, that’s fine. It makes investing time and money in support worthwhile for each author. However, things like response time should be left for author to decide. Major delay in support means bad ratings and loss of sales for author which sounds like a natural process to me.
2. Support policy should be CLEARLY described on the main item support page just after the buy now button, atleast for a year after this is implemented. User expectation needs to be set on what’s allowed and what’s not.
3. Same as #2 but sent out to all users in a newsletter who has more than 1 active item purchased.
4. How will disputes be handled? Since support will be mandatory with paid support, we do need to have guidelines on dispute and refunds for both authors and buyers.
Inspiration for Envato: http://www.studiopress.com/what-support-includes