Posts by tommusrhodus

1171 posts How's the surf doing?
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tommusrhodus says

Make sure to eat one like this:

http://www.langports.com/tim-tam-slammer/

:)

1171 posts How's the surf doing?
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tommusrhodus says

Congrats! Get that vegemite on some buttered toast, it’s awesome :)

1171 posts How's the surf doing?
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tommusrhodus says

It’s a trend mainly, though preloading is definitely useful. If it’s a wp theme then the author probably put an option in to disable it, if it’s html, well you can remove it easily anyway :)

1171 posts How's the surf doing?
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tommusrhodus says

No :)

1171 posts How's the surf doing?
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tommusrhodus says

Absolutely pointless, finding duplicate CSS literally does not mean anything, all I’ll do is find a website using my theme, and then what? Ask them if they bought it? How is that possibly an effective use of time?!

1171 posts How's the surf doing?
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tommusrhodus says

I make my entire living here, I’ve worked hard and had no “one hit wonders”, Envato helps me support my partner through her PhD and recently we bought our first house :)

1171 posts How's the surf doing?
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tommusrhodus says

I once put a graphic in an item page saying woo commerce support coming soon and my item was soft-rejected for it, so I don’t think this is allowed.

1171 posts How's the surf doing?
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tommusrhodus says



4. Expect support!

This is the best advice in this thread :)

It might be best advice for question “How to avoid” :D However I’m asking about “How to reduce”.

haha, very true actually :) ok, a quick list from me then:

  • Make Screencasts
  • Improve that documentation
  • Make a FAQ & Knowledge base along with your regular tickets
  • Clearly define your support terms and don’t be afraid to close tickets or link elsewhere for those breaking these terms (customisations)
  • Keep your items updated, fix bugs regularly instead of letting them sit.
  • Do your best to try to fully answer a ticket in one go, this avoids going back and forth over an issue.
  • Educate buyers where possible, link to external resources etc.
  • Don’t be afraid to stand up for yourself if a ticket is going south.
  • Bug test the hell out of your themes before uploading
  • Focus on simplicity, standards and quality when coding
  • Inline code documentation can be useful for those developing on top of your themes
  • Test with some of the most popular plugins, jetpack, cf7, gravity forms etc.
  • Try to channel your buyers, recently I’ve been “hiding” my support a little, put a support section at the bottom of your documentation only, define your terms in it and then finally link to your support tickets.

Tom

1171 posts How's the surf doing?
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tommusrhodus says

4. Expect support!

This is the best advice in this thread :)

Regarding my no knowledge buyer, I forwarded them (politely) to Envato Studio, they’re happy now :)

1171 posts How's the surf doing?
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tommusrhodus says

Too easy to abuse. -1 from me

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