Posts by UnitedThemes

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

Hi,

a few weeks ago we received a bad rating from a customer who wasn’t happy with one of our themes. He managed to find his way into our support forum and asked a few questions about the theme setup and stuff like that. At the same time he asked Envato for a refund, which was granted by Envato a few days later. While the user was still in our forum, he constantly received support and it turned out, that in meantime he is happy with the theme and our support. But he not mentioned that he has been refunded in the past.

We kindly asked him to change his rating, because if everything is fine, there is no need to leave a bad rating. Starting from this point we did not heard back from the customer, so we decided to cut the theme support for him and suspended the user account. Today he wrote us again on the forums , with a new account and a new purchase key, asking why he has been banned and if this ban has something to do with the refund a few weeks ago.

How can it be, that ratings remain inside the system even if the customer received a refund?

Why do we not get an information which user received a refund? Where is the deal to help and support people who own a free copy of our theme and gave us a bad rating?

So we are not able to answer on bad ratings ( which are 90% wacko at the current stage ) as if this wasn’t enough , bad ratings of refunded items remain…

Could you please clarify the situation? An official reply is highly appreciated

Looking forward to hearing from you!

Best Regards United Themes Crew

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

Hi,

before you attempt to upload your Theme you must unzip the downloaded folder. Why? The extra files it contains can cause strange issues to occur in your theme’s functionality. Only upload the inner zip folder named “brooklyn” and install your theme through the WordPress admin installer located under

Appearance > Themes > Install.

If this way to install the theme fails, we recommend to use FTP.

Open your FTP client and move to your WordPress installation path. Drag&Drop the theme-name folder into the following path:

wp-content/themes/

Now go to your Dashboard > Appearance > Themes and activate the theme.

we have a dedicated support forum for our customers. Please use this one for further support.

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

+1

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

Hi,

this here is a general envato / themeforest forum. For item support please contact us inside our support forum: http://helpdesk.unitedthemes.com/ you can register here: http://helpdesk.unitedthemes.com/index.php/Register/

Our dedicated support will come back to you with an appropriate answer.

Best Regards UT

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

Hi,

have a look here for the file_get_content issue. Solved it for us:

http://stackoverflow.com/a/13969212

Hope this helps!

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

2 – prosperity incoming 8-)

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

Hi,

we can confirm this issue. Something has changed within the last 24 hours.

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

Greetings,

anyone else experiencing issues with the built in statementer since last few hours?

91 posts Be different!
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 500 and 999 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
UnitedThemes says

btw your sales dropped mostly because it’s weekend/monday, it’s the worst day of the week, at least for me, been the same for months now. :) Already got used to it

Interesting , for us Monday / Tuesday ;) became the best days of the week since we started here at themeforest but it has a very slow start.


I can understand, but if you do a search you will find that there is more than 1, so complaining about the other author is a little redundant due to the fact you are not the first with the name http://themeforest.net/search?WT.ac=hub_search&term=Brooklyn I can understand that you are disappointed, because of the time scale but the fact you are saying its unique is not true in the slightest because 4 people came before.

Particularly correct, it was 1 before and it’s release is one year ago and not 4 days. However the intention of our thread was not to claim the unique right to use the word Brooklyn , it’s more the disappointment that there is an item with the same name on the same front page. And everyone knows how important the first days on the front page are for a new theme… And when reading the comments, there is some kind of confirmation that people are confused.

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