I guess the solution would be to show buyers the actual rating breakdown (x stars for “support”, y stars for “item quality”, etc.), but I suspect the “support” average would still be low, as most happy buyers would choose “item quality” instead. So the best solution is probably to expand the ratings to more than just a single, overall rating, and instead allow buyers to rate multiple criteria. For example:
This would make the ratings much more meaningful, as opposed to just being a microcosm of the support scenario described above.
Code Quality – 5 stars
Support – 5 stars
Documentation: 3 stars
Since Envato gives 100% on its birthday to authors, it would be fair for authors to give their 100% to Envato on their birthday
What I want to know is this. Where should I start? What would you recommend someone build who is going to take their first stab at a product for this marketplace? Are there certain items that should be avoided until a certain skill level? Are there any hot categories right now?
@hellojon, It is hard to answer without knowing which market/industry is your focus. Since you posted this thread in ThemeForest, I guess your focus is web design. If this is the case, then I would recommend you to be planned / prepared for regularly supporting your items.
Creation and selling are different things. So even if you are experienced in certain industry, it would be better to start analysing what sells better here, which items have high/low competition and which ones have high/low demand etc and decide accordingly. Btw, you can pick a strategy that works / comfortable for you – it is upto you to decide. Everything is already open for observation here.
Rounded corner is best for hand. This is the only version of iPhone I like!
Just my neutral vision. Regardless of what kind of tools and set up Envato comes up with or how Envato responds to the community, there is a definite risk in managing dispute resolution – in which Envato has zero experience right now on Market part (not proven with efficient/economical support system). The paid service (Studio) as well as mandatory support (Market) both will face a gray zone of defining the “service value” and comparisons with hourly rate at some point. May be it will require half a dozen unexpected new polices to pop within single year and it would be tough for Envato to gain profit as well as trust from authors and buyers.
Personally decided to stop being a complainer and just stay as an observer. That’s the only thing a community member can contribute here.