+1 with FinalDestiny’s insights on staff responses and Envato’s overall actions. There are limits for experiments.
I don’t mind the 30/70 commission if there is a real / better support platform for authors
I would say, Envato should make support platform first – before making it 6 month mandatory. Then wait for that 6 months. Make sure the community (sigh! both buyer & authors) are fine with that system and then add paid support.
Because, right now serious authors are having own support channel and tired of making the buyers to use that. The comments section is flooding with “No support available here and please ask the same question on my support forum”. Both buyers and authors are struggling with this.
Either remove the comments section or improve it before making it mandatory.
I don’t think there is an author that’s selling a product and not offering support – so 6 month will not change anything for most of us. Even better – we can earn some extra money for the same support that we’re offering now.
While this appears like an easy adoption, a buyer paying just 1$ for support can ruin the author’s time. Envato knows psychology of buyers / trend and aware this will open a flood of customisation expectations in the name of unpaid / paid support. (We already know that Envato is silent about abused rating system/ Blackmails for Free customisations. A powerful silence)
That’s why they want 30% even for the support burden taken by authors without guaranteeing any upgrades on support channel / comments section.
@george-olaru, Btw, are you an author?
Is this thread’s AGENDA is to give a false impression of authors are ALWAYS getting 100% commission?
Please un-sticky it or just change the title. Grrrr…
Anyway, it was a happy birthday.
@Collis, Appreciate these changes as this is inevitable and Envato have to commit on this one day or another day for ThemeForest & CodeCanyon. But long time questions:
1. Is the item Comments section considered as a viable support channel? There will be any upgrades on Comments section before 1 December 2014?
2. How the rating system will be protected and not biased towards item customisation? Can we expect a separate rating system for product and support? (For TF & CC)
3. I would happily opt for 6 month support (ethical point of view). But how will Envato make sure Free customisation requests will not be misunderstood as mandatory help in this period?
From another angle:
Change the “Support” tab name into “Help” and part of real misunderstandings will reduce in the long run. The very word “support” makes it look like mandatory and author is opted for that.
Before purchase, not majority of buyers going to open the support tab and check what they can expect from that particular author. Just the existence of “Support” tab will give some false expectations. The consequence hits the author at some time in the form of ratings – bitter wordings.
To be precise, the interface is not working here as a genuine middle man.
Welcome TNL! As usual, you have nothing to say about marketplaces?
Btw, yesterday we all celebrated your birthday
Another news, the items on FlashDen got price increment recently.