Posts by WebDesignPlanet

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says

I thought this may be a good place to share some of these magnificent customer support experiences we all have. Let me start with this one, a bit colorized, but genuine dialogue.

CLIENT : I bought your theme and i’m drooling all over it. I can’t really find the place where it stores newsletter signups. Could you help me out please?
ME (researched the client quickly, found out who’s their hosting provider): Sure! Thanks for purchasing the theme! The emails are stored inside /public_html/username/wp-content/themes/themename/emails.xml file on your server. Use FTP or your account’s admin panel to access it.
CLIENT : Err. Thanks! I can’t really do that right now. I may try calling wordpress tomorrow to see if they can’t help out.
ME (couldn’t stop myself): I would strongly discourage you from contacting WordPress directly. A comparison that seems quite appropriate here is calling Mitsubishi in case of having problems with mounting a child seat in the back of your car. You are guessing right – they simply won’t help.

That was obviously not the end of my response. I offered additional support to close this case successfully, but this client’s email made me choke on scrambled eggs this morning.

Pathetic, i realize. Now, any other stories?

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says

I am rather satisfied with www.site5.com (good customer service, backups available for 30 days), but have also heard www.ovh.co.uk is pretty reliable.

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says

Hiya. Just noticed that we’re in “leet” period of timestamps. There’s 1337777777 coming this week, which converts to Wed, 23 May 2012 12:56:17 GMT . Any ideas how to celebrate? :)

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says

Yeah… i’m also using a “tick” as a thank you icon in all my items. I haven’t found anything more appropriate yet.

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says

Try posting this as a comment on item’s page, or send a private message via item’s author page.

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says

I’m trying to be as objective as possible, but i need some more input here. Does this template really not provide the necessary design quality to compete in the marketplace, as the moderator has stated?

http://showcase.webdesignpla.net/diversity/

Cheers for any feedback.

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says

Try sites like Creattica, 365psd or similar. You won’t have any trouble finding them on Google.

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says

I’m rather speechless now, that is quite an extraordinary achievement. Thanks for the Motivation.

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says

It seems there are no item requests on photodune yet.. let’s start then.

I’m looking for photographs similar to these: http://img822.imageshack.us/img822/8122/beforeaftersa.jpg

I need several head shots of middle aged men and women (dark hair only), taken slightly from the above, to illustrate hair loss. Ideally at least two different photos per person, preferably on a plain background.

Can anyone help? I’m sorry for this poor quality scan, but that’s the best i can provide to exactly describe what i need.

62 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
WebDesignPlanet says
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