I feel strongly for authors who must receive hundreds if not more “support” requests to modify elements because these “developers” cannot do it.
My point with this is that there must be many of these requests and this is NOT SUPPORT – this is CUSTOMISATION. To differentiate these types would greatly help with support issues also.
Again I completely agree with you that there are things that could be done to help both authors and buyers however my concern is that to really achieve these would mean some radical changes in the way the marketplace operates
I also feel strongly that Authors are being hampered by support queries that potentially should never be asked. As a customer looking for answers to error messages, it pains me to trawl through the item comments to see them clogged up with customisation request or the same question answered several times over previous pages.
From what you’ve said above, I’ve had an idea that I don’t think should be two hard to implement???
When adding a new comment to “Item Comments” there could be a couple of tick boxes that have options to categorize the type of comment.
a. This is a customisation query b. This is an error query c. ?
Then when users search they can filter out those comments that are customisation queries, when they are looking to solve an error?
Over time it would also allow Envato and Developers to see the percentage split of support query type and understand what additional changes could be made to help streamline the support process.
While this is a nice idea I am not sure it would work.
Firs toff no author is currently required to offer any support and your suggestion while not having to change this would put pressure on authors to do so.
Many authors have full time jobs as well as here so they do not have time to be able to dedicate that degree of commitment to support and again it would create an unfair position against those who just work from here.
Finally as an author I am sure you are aware of the potential amount of support requests an author receives and the ridiculous nature of some of the requests.
I do think your idea is valid but it would need to be structured very carefully
I appreciate your comments and understand that no author is required to offer any support. I also agree it would be challenging to implement. I also agree that If I was a complex item author (I’m not), it would give other authors an advantage over me, as I would not be able to gain the highest support badge, as I’m also part time. (Maybe there can be different levels of badges?)
But personally I think that is fair, if they offer better support then I can, fair play to them, they deserve to get more sales than me.
But I posted this with my buyer hat on. I need to know this critical information before I buy. I’ve wasted two to three weeks of my companies time implementing this theme and although they understood the risks in buying cheap themes, this still reflects badly on me. It was unfortunate but potentially could have been avoided had I gone with another author who is on hand full time to support his customers.
Finally as an author & a buyer I’m conscious of the amount and nature of some customers support requests. Unfortunately you can’t always choose your online customers.
However I believe that more needs to be done from Envato to help customers find answers to questions better. (Item comment search!) and help authors streamline how they support customers, possible with new features such as…. allowing easy linking to FAQ’s maybe?
This is a good topic and I’m guessing from Envato’s recent survey they are looking into how to make things better for everyone.
I’m out of the country on that date, so can’t make this one. Would be up for the next one though.
I’d be interested in a meetup. I’m from Manchester but happy to travel further a field.
I often us the sort drop down box when looking at graphics. However for some reason in Google Chrome (17.0.963.46) it’s now showing all crunched up? So I can barely see the choices in the drop down and I can’t sort top to bottom as the button is covered. Css issue I believe
I came across this whilst updating my Behance Network profile and noticed that Envarto was not on their list of stores, but iStockPhoto was?http://www.behance.net/faq/question?id=131
I’m pretty sure it would lead to more sales for all concerned, is this something you could hook up to or are their issues with what Behance want for doing it?
And again it’s been rejected, I’ve logged a ticket this time as I’m not sure it’s just the design I’m being rejected? Think it might be down to how I’m packaging it?
Interesting choice. I posted A vs B on forrst and got a resounding B vote. I’m struggling to get something that feels balanced. I will try with B and see how things go. Thanks for your input.