great redesign! congratulations!
DistinctiveThemes saidI was wondering the same, is it allowed to use some of the reviews in our item’s front page as testimonials?
Hey folks, Just wondering about these reviews – iv had a lovely review from a customer but am wondering if I could use them as testimonials for the relevant item?
I guess you can but since it is only visible to the author no one can verify if it’s true or not..
if someone rate poorly an item because of his/her fault, for example do not read the pdf documentation provided, how can i reply or try to help this buyer?
feel free to drop me an email
It is days that i am waiting for an update of a soft rejected item and every time i check the status the bar progress decrease!
Today i already updated another item which in 1 hour or less has been approved while this item had reached almost 90% and now is back to 60%... why???
i think someone or envato itself should make a page where for each country is explained which fees are applied with each provider (paypal, moneybookers, payooner, swift etc.) because we need to know which is the most economic way to withdrawl our earnings…
Until today i mostly used paypal and had no problems, i tried swift 3 times and 3 times i got extra fees, and from january i will try payooner
I recently made a bank transfer (Transaction ID: 1002978288) of $172 USD (after skrill fee) from my skrill (moneybookers) account to my local bank account and i got $136 USD credited into my bank account.
I asked my bank for this huge ($36) deduction, they said we’ve got only $136 from skrill (moneybookers).
Then i submitted a support ticket to skrill for asking them where was gone my $36, they said we’ve sent $172 to your bank, $36 was charged by an intermediary bank involved in transfer.
I contacted again with my bank to ask them there is any intermediary bank involved between you (my bank) and skrill, they said after investigation a few minutes, there is nothing any intermediary bank involved between us (my bank) and skrill to process this transfer, the skrill sent $136 to your account, please ask skrill for your $36.
Then i again submitted a support ticket to skrill for this $36 huge charges (stealing my money) on a $172 transfer and they are not respond me after 15+ days.
I googled for this and found skrill is stealing money from withdrawals without providing any reason (using the intermediary bank as reason which is not involved in).
Also i was sent a test transfer of $15 (Transaction ID: 987198546) to my same bank account few days ago from this transaction which was sucssfully credited in my account without any deduction.
1. remember intermediary bank can be charged $25 not $36. 2. if intermediary bank was involved then why skrill is not providing me it’s details.
PLEASE STOP USING SKRILL for WITHDRAWAL YOUR HARD WORKING EARNINGS
I Guess each country has different ways to receive money from Envato.
I had your same issue but with SWIFT transactions.
I tried it 3 times and every time i received an extra INVISIBLE FEE of 25-35$ of an intermediary bank which my bank or envato are not aware of and there is no way to avoid it.
I will try payooner next time i will have to withdrawl.
Sometimes it happens that your files don’t update when you send them again. Make sure you clear your browser’s cookies before resubmitting your item or use FTP upload
Lately the update queue had less priority than upload queue, so it took longer to have an updated item reviewed. I don’t know if it’s still the case, but may be. You should try the FTP way too, just in case.
Unfortunately I fell the same way guys, whole upload process is still not the best, but at least we’re not waiting almost month to have a file approved any more
using ftp does not change anything, is just a way to upload bigger files quickly… for me it is a bit frustrating to wait a week only because i have to update the item and remove a small part of text (which in the past has never been asked to be removed by the way) and the items has no other issues… Seriously after the first soft rejection the reviewer could have deleted by himself the text not allowed and everything would have been fine, yet i had 3 soft rejection again and i am waiting since 4 days for this update.
same problem here…. absurd thing is that i had to change a small part of the text in the item description and i am waiting since 4 days to get it approved… and today i got agaon a soft rejection for the same reason above and now i have to wait again…......