Posts by bensmithett

bensmithett said

pzUH said
I still got the issue… :\ Newest Firefox, been clearing history, cache, etc just a minute ago…

I can also see it happening on your portfolio. Will have it fixed shortly, apologies for the inconvenience.

Fixed! Looking at your portfolio right now in latest Firefox & it’s all good. Let us know if you have any further issues

pzUH said
I still got the issue… :\ Newest Firefox, been clearing history, cache, etc just a minute ago…

I can also see it happening on your portfolio. Will have it fixed shortly, apologies for the inconvenience.

bensmithett said
Currently the new support info only appears in categories that typically need support (WordPress themes & plugins). We’ll roll this out to other categories as needed – since it looks like there’s demand, jQuery Plugins will get it very shortly

We’ve just rolled out the enhanced Support tab to the vast majority of categories on CodeCanyon.

Hi all,

We’ve fixed this issue, thanks for your patience.

Thanks for letting us know guys, we’re onto it.

sevenspark said

CodingJack said

justinfrench said
IT LAUNCHED

I added some text in the support settings but when I click on an item’s “support” tag I only see the FAQ’s?

Same here

EDIT: Works on ThemeForest, not on CodeCanyon

Currently the new support info only appears in categories that typically need support (WordPress themes & plugins). We’ll roll this out to other categories as needed – since it looks like there’s demand, jQuery Plugins will get it very shortly

Hey guys,

I can’t reproduce this problem by going to a multi-page thread, hitting Post a Reply and using the keyboard arrows inside the text box. Using a specific browser/OS?

Cheers Ben

Hi all,

I’ve updated the white space and heading font sizes to match what they were before. Sorry for any inconvenience.

Hey everyone,

Just a heads up, we recently rolled out an update that ensures your own HTML content is displayed consistently wherever it appears on the marketplaces, including:

• Item pages
• Profile page
• Forum posts
• Item comments
• and soon, in your Item Support preferences

To avoid breaking your existing item & profile page layouts we didn’t change much in the way this content is styled, but there were some minor unavoidable typography changes (mostly around headings h2 - h6).

You may want to check your item & profile pages to make sure things look the way you expect.

Update on mobile browser issues (cc @loreleyyy @mixmedia87 @EladChai)

We’ve been having trouble reproducing the errors exactly as described, but we’ve just deployed a fix for a bug that was causing a variety of pretty strange issues.

If you continue to have trouble signing in, please try clearing your cookies/cache and if you have any further trouble let us know.

Thanks for your patience,

Ben