Posts by cmoreira

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

Information here:

http://support.envato.com/index.php?/Knowledgebase/Article/View/124/57/review-times
If we’ve taken longer than seven days to review your file, we encourage you to contact support so that they may investigate for you. Questions regarding files that have queued for less than seven days will not be answeredas it is likely your file is still simply being investigated by the review team and there is nothing that support can do to speed this up.

Hope the information helps.

4-5 days is normal.

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

He couldn’t comment beacuse
The person that purchase this file is away and is not around via a PC at this time.
So, seems this person came back and did what he did. :-)

Ah, makes sense :)

I know my opinion comes late, but in these cases I always give the benefit of the doubt. I try to trust the costumer. I’ve had similar situations in the past and most of the times they were actual costumers. I think the main problem in your situation was that the emails didn’t get though, which created the miscommunication problem.

I think you should open a ticket on envato support, complaining that the messages from this specific user didn’t get through (they track messages, so they will know if the user tried to send a message even if it didn’t get through). And explaining also that this lead to a communication problem that lead to a negative rating that could have been avoided. This won’t solve anything but we should make envato aware that there are messages not getting through.

In your current situation now, depending on what the user still needs, if it’s in your reach to solve it and inside your support scope, I would provide support and possibly turn that 1 star into a 5 star. If not, one can live perfectly fine with a couple of 1 star ratings :) But I think the user could understand that in the end it was a problem with the Envato messaging system and purchase verification that caused a miscommunication problem.

Good luck! Cheers

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

Story finished. I got my 1 star. :-)

He couldn’t comment using the account that made the purchase, but he could use that account to make the rating?

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

Auguri Luca! Hope I get there one day :) Cheers!

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

Hi! This is the general forums, you should post your question in the item’s comments section. If it’s my plugin/script you’re using, please leave the question here:

Interactive World Maps – WordPress Plugin – http://codecanyon.net/item/interactive-world-maps/2874264/comments

Or

Interactive Maps Generator – StandAlone Code Generator – http://codecanyon.net/item/interactive-maps-generator/3272382/comments

Depending on which version you are using.

Greetings, Carlos

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

Also experienced a drop this week, probably making it the worse week of the last 3 months. Noticed a decrease of pre-sale questions arriving via contact form – actually a decrease of any type of messages arriving via contact form. Hope there’s nothing wrong with the system.. :\ the tests I did went fine..

Hopefully next week will be better :)

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

Hi!

The Extended license is still a single use license ( Use, by you or one client, in a single end product which end users can be charged for ). There’s a lot of confusion around what the extended license allows one to do… Envato doesn’t seem to have any multi-use options.

But yes, a Developer License is much needed here. It would help authors and buyers. There are a few threads around asking for it. Hopefully one day we’ll have it :)

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

Just joined! Let’s see how many we are :)

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

Be safe Misel! Hope it all gets sorted out quickly! Best of Luck! Cheers!

318 posts Keeping Things Simple
  • Elite Author
  • Exclusive Author
  • Referred between 500 and 999 users
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Portugal
  • Envato Studio (Microlancer) Beta Tester
+2 more
cmoreira says

My second best month ever in terms of sales was August 2013. So from my experience in the summer there is no decrease in sales :) But that was on codecanyon. Not sure how it would be in other marketplaces.

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