Posts by designcrumbs

202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
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designcrumbs says


As I understand it, customizations are not part of the support. The additional fee would only enable access to support for another 6 months.

In my current system, I give support for free for an indefinite amount of time.

In the proposed system, I give support for free for 6 months. After 6 months, the user must pay an additional fee of which I’d get 70%.

Yes understand, you are referring to this part of the article

  • Extended support will be available for purchase as “support packs”, introducing a new source of revenue for Authors
  • Authors will receive 70% of the total price of a support pack regardless of their exclusivity or all-time sales

Yes, this can be one way of understanding what support pack means. Extend mandatory support after the 6 months.

Since the term “support pack” is so vague I can’t say if your definition applies to it. Maybe is true.

What I’ve understood from the paragraph above is that packs are like envato studio services. Additional customizations for a price.

Give Envato the benefit of the doubt here. It says “Support Packs” not “Customization Packs”. They’re not going to force us to completely customize a user’s item for a flat fee. In fact, that’s why Envato Studio is for; Customizations. They’d be shooting themselves in the foot if they tried to implement flat fee customizations here in the marketplaces.

202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says


I’ve been following these threads but haven’t posted as I seem to be in the minority here. But here it goes.

I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.

Well said designcurbs.

1) Not everybody is going to hog up support after the 6months as a renewal fee is required. Less work for us :P

2) The ones that eventually want it, will be paying, considering these as new customers, support we are already providing. This is extra income we aren’t making today.

Exactly.

202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says


I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

Can you explain how you will make more money if nothing change? I mean, you are saying (and is true) that you already provide support and you also answer under 72 hours. So no change here but how you make more money?

Do you will make money by getting paid customizing items for buyers? I’m assuming you already do this but based on the original announcement you will need to pay 30% to envato, something that you are not doing now.

So it looks to me you can’t make more money, actually you will lose 30% of customization fee.

But I’m asking because I’m curios, how you will make more money based on the original announcement?

As I understand it, customizations are not part of the support. The additional fee would only enable access to support for another 6 months.

In my current system, I give support for free for an indefinite amount of time.

In the proposed system, I give support for free for 6 months. After 6 months, the user must pay an additional fee of which I’d get 70%.



I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months. I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.
It might appear that nothing will change for you.. but the difference would be your time is now being bundled with the item for the same price. The customer now owns you for the next 6 months. Sure they might not ask a support question, but some will – and now you’re locked into an agreement to commit to that. Considering you’ve already spent a large amount of time on your item, and your customer is getting that work for a few dollars – you’re now also guaranteeing more of your time without any additional payment. In the real world, you would not a sell a website to a client for a few dollars, and then tell him you’ll be on support standby for the next 6 months, but on Envato Market where we are not directly selling to customers, it’s easier to give away our work and time for a few dollars without thinking about the bigger picture or what will happen further down the line.

Like I said, I already give them support for the price they’re paying now. Nothing would change there. However, if they want to come back after 6 months, they’ll need to pay for support.

202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

I’ve been following these threads but haven’t posted as I seem to be in the minority here. But here it goes.

I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.

202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

Perfect timing ;-)

I hope you’re not making a cat blog because that’s what I’m making… I mean, it’s a theme for cats to blog about their daily lives.

202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

Cool stuff Collis! I love the direction everything’s been taking lately. It’s been long overdue!

202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says
202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

Maybe I missed this, but are the new perks of milestones that we’ve already passed available to us? For instance, those of us already past $125,000, will we be able to receive the $250 Envato Studio credit?

I assume not, but I figured I’d ask.

202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

Awesome. And perfect timing! I’m going on vacation in 3 days!

202 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

Fingers crossed there is a special live event badge!!

Just noticed we got ‘em!

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