Just like others said, Support is not a requirement. However, if the author has mentioned in the item pages that he will provide support for his item but not providing support. I guess Envato Support will be able to help you out.
Correct me if I am wrong… You can see the username for each review left and then you can contact them via their profile contact form?
Thank you guys
We just got our silver paw and cant be more happier!
Thanks to all the buyers, reviewers and support staff plus others. We are now working even harder to get other achievements.
Best of luck to all
Thank you for placing it in the right category!