I submitted a support ticket
49231regarding the missing “rate” and “sale price”. Yes without the rate/sale price it is now impossible for us to calculate our total earnings / pay rate from the statement CSV files (in 3rd party scripts).
Thank you so much. It’s really important case for all of us. Hope Envato take this consideration.
What happened to Sales price? Apparently Envato has removed it. I’d like to see my item’s sales price. Can we have it back?
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designcrumbs saidIt might appear that nothing will change for you.. but the difference would be your time is now being bundled with the item for the same price. The customer now owns you for the next 6 months. Sure they might not ask a support question, but some will – and now you’re locked into an agreement to commit to that. Considering you’ve already spent a large amount of time on your item, and your customer is getting that work for a few dollars – you’re now also guaranteeing more of your time without any additional payment. In the real world, you would not a sell a website to a client for a few dollars, and then tell him you’ll be on support standby for the next 6 months, but on Envato Market where we are not directly selling to customers, it’s easier to give away our work and time for a few dollars without thinking about the bigger picture or what will happen further down the line.
I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months. I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.
+1.000.000 times agree with you. Pretty stressful times ahead of us if that happens.
OMG! A buyer sent a support ticket on Friday with ‘thanks’ as only content and today (Monday) he just rated 1 star for REFLEX saying ‘no support’. We emailed him, no response. This is pathetic. We had more than 10 five stars since it released here 25 days ago. Now the non-logical 1 star ruins it’s reputation in great extend.
This should be stopped. Envato please beware buyers who don’t understand this marketplace rating system. Our products are not to be abused by senseless people without any valid reason.Total disappointment If someone from Envato can at least revoke that rating it will be a temporary relief. Is it possible?
I’m one of oldest in the market and since years lots of things has changed here but rating system. I deeply share your concern. Sadly there is no balance between positive and negative rates. 1 single star can ruin all your reputation and hundreds of work hours in a sec. We’re not even able to object or defend ourself as authors. No logic at all. + there is no way to get in touch with the one who rated 1 star. We deserve a better communication system as authors and customers.
Hopefully Envato hears us and be fair between community and theme providers. Abusing is very easy if someone intent to damage you.
Came here expecting some news about the bar being actually fixed. Did not expect it to be removed. It’s like going to the doctor saying: ”- Look doc, I broke my leg snowboarding. – Oh, I see, let’s cut it off then.”
OK, I for one can surely live without the progress bar, heck, I can live without a lot of things that I currently have in my life, but that doesn’t mean my life will be better without them. It just feels unnatural that there are certain features that people actually like or want and instead of fixing and improving them, they get replaced by other items that are different, don’t offer the same value or need improving themselves although they’re just barely out of the Envato oven.
The whole state/status is kind of irrelevant to authors. Sure, might give a little insight on the review process on marketplaces, but to me those states/statuses are more of a backend feature for the review team.
If in the process we’re talking about more than one queues, then why not give an item position for those items that are in the regular queue, the items that aren’t in any special case. Or why not give a queue position for each type of queue/state/status our items fall in?
People love an indication of time, clearly. So why not implement a simple “Average waiting time” for queues? Pick a relevant period, like “Last week”, “Last month”. Don’t go back one year or since 2010, as the average wouldn’t really represent the newer market dynamic.
Or if release time is such a huge factor for fully dedicated authors ( some authors need to be aware when a product goes live as promotion campaigns and stuff like that might rely on perfect timing ) why not let the market regulate itself. What does that mean? Well, you do your stuff, review the items, approve/reject them per case. If an item is approved, place it in author’s portfolio as “Approved” and give authors the option to go “Public” with the product whenever they see fit.
If I plan a release “campaign for Thursday” but the reviewers only push my item on Friday, I, as author have the option of delaying my own launch till next Thursday, or come up with a new plan for a next Tuesday release. That would make a lot of people happy.
Sure at first some will complain that Mondays the “New items” will be crowded, but in time it will sort itself out as people will choose release dates in respect to a better visibility or balance. That way you’ll have a lot less criticism on your hands, authors will be more in control of their own releases and in time it will lead to what you seem to want to accomplish: make the “New Items” section irrelevant and focus on product discovery through search.
In this case, no one will actually give a second thought to the progress bar and you’d actually give the states/statuses more value, more relevance. Just a thought…Regards, Alex
I felt like you were reading my mind. Thanks for your share mate.
Time is crucial. For everything. For any product release.
Seriously, coming here and saying that there’s like no way of showing any accurate info is simply non-sense. Most of us are programmers, you can’t simply throw some non-sense talk and expect us to believe and move on.
You said that even the #1 author here moves normally on the queue and doesn’t have priority so it’s simply a queue, nothing complicated. An item gets removed? Cool, update the status there. Let us know where we are. I agree that with updates thing are different, I even think they have their own queue or they are approved sooner. No problem, there’s always a pattern. We don’t need any exact data, an estimation is good enough. + or – 4 or 6 hours is okay and can be simulated pretty quick. This is not photodune, there are not 1000’s of items submitted daily(even this number is small and can be easily used to generate some patterns and do some quick algorithm for estimating how the queue will move).
It’s simple, but requires a little bit of work. Removing and adding some useless statuses takes 20 minutes at most. No offense, but this is like “Hey, let’s remove this feature that’s not working and, instead of FIXING it, let’s add some stuff here that has absolutely no sense, at least to show them that we did something instead.
If you want to fix something, fix it, don’t throw some useless stuff and expect us to melt.
There were countless solutions submitted, create another queue with approved items and release them on a hourly basis, that way we will know exactly how and when it will be approved.(delaying it, if we want, could be considered for a feature for elite authors, let’s say).You want quality products here, on ThemeForest, where’s the quality in the updates you deliver to your own website? Seriously, you have a whole team dedicated to the coding part and this is the best you can do? This is a joke.
+1 good to have you among us
Why can’t you just understand they can’t do anything? It’s not because of them, it’s because of PayPal. And if they’d remove PayPal just to have less reversals, we’d have a massive drop in sales, which I don’t agree to, I prefer to have more sales and a few reversals vs low sales and no reversals.
Please don’t get me wrong but hypothetically would you be happy if I’d steal your precious hours of creations and say this is an unauthorized transaction? As I clarify before we all know currently Envato can’t do anything. All I’m saying we can’t ignore these kind of scam issues. There has to be a better way to cover this vulnerable points.
I think it’s time to off this thread and hope it doesn’t happen anymore. I’d expect from all fellow authors to be more sensitive.