Posts by jayc

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says


.....
Did you get to keep the tablet along with your refund, too?

If you are trying to say that the buyer gets the product and the money, it doesn’t matter, the buyer won’t be able to access the updates, sooner or later the product will become useless for that buyer.

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says


last week I bought an Android Tablet from the Internet, I didn’t like it, I called them, they didn’t even ask me why I want a refund, they just refund me, I’m telling you it’s a great feeling to know you can get you’re money back if you can’t use the product (for any reason).
Did you get to keep the tablet along with your refund, too?

No :)) – I went to one of their showrooms, the alternative would have been to send the tablet back (with my money), and expect to get the refund money within my bank account. Anyhow, the feeling is great, I just did not like it and I got a refund. I think that there is a law within EU that allows you to return any product bought on the Internet within 30 days, and the seller must accept it.

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says



..... And in “What proportion of the buyers who raise support queries would you say overuse/abuse their support entitlement?....
At some point they asked if you would be OK to refund a buyer ….
....that buyer either? Why would I want to refund someone …

I would refund a problematic buyer in a hear beat, tell you the truth I think it could be OK for the buyer also, last week I bought an Android Tablet from the Internet, I didn’t like it, I called them, they didn’t even ask me why I want a refund, they just refund me, I’m telling you it’s a great feeling to know you can get you’re money back if you can’t use the product (for any reason).

I’m guessing that you will be able to refund a buyer and you can choose if that buyer will be able to buy or not from you in the future.

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says

..... And in “What proportion of the buyers who raise support queries would you say overuse/abuse their support entitlement?....

At some point they asked if you would be OK to refund a buyer and chose never to deal with that buyer again (I’m assuming a buyer could not buy from you ever again). I totally agree with that and I believe it will “flush” those 1% of the buyers that we don’t like.

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says

Actually I am done on all those threads. Already said everything I had to say. Now better use the 3 months left to prepare for the worse if it still happens after all the talks.
+1

I haven’t got a regular job for 2+ years, that is because I don’t like to work a specific 40 hours/week or to have people constantly tell me what to do or check my work progress (project manager, bug report, daily work report, agile meetings and so on).

If Envato wants, it can transform this into a corporate company where every author is more like an employee, however I do believe many authors are here because of the freedom. Bottom line, it’s easier to answer to a few people ( project manager, team lead… ) than to answer hundreds of people.

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says



Hello, I could not read all 600+ comments, I apologize ….. Regards
...... not allowing them to comment is very damaging ….

Currently, users can keep asking for support even after the 6 months period as long as they have a purchased badge it’s all good.

I suppose not much will change from how things are running now but if we must speculate they might introduce more badges to indicate if users support has run out. In which case you tell them to get a support package, just as you would expect the user to have purchased the item when asking for help in your comments section.

Telling a buyer that you’ll answer only if he pays for support is very damaging as well, if you already answer questions why someone pay for support anyway. Not to mention that no matter what answer I would replay, I’m already loosing time.

I do not provide support for my items, even so people ask questions as I would :), 99.9% of the problems are caused by third party items, however I’m also losing time identifying the source of the problem.

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says

Hello,

I could not read all 600+ comments, I apologize if the following question has been previously posted.

After six months, a buyer who does not pay for support will be able to post comments for a specific item? (most of the comments are questions about the item and an author could not decline answer because the buyer simply did not pay for support, while others did).

Regards

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says

Haha, I just checked out AD after 4+ months, I used to sell here :), looking at popular files it feels so sad. :(

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says

You are like three years + late, check out Code Canyon.

Cheers!

591 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+5 more
jayc says

.....use to be proud on the badge I got now… well I just have a feeling its a big joke….

:))) yeah, it’s like I don’t even want a new badge, I almost wish they remove my existing badges

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