And as expected, although asked not to lock it, the topic announcing our open letter to Envato, has been locked and dismissed in the name of keeping things “centralized”. Very bad practice! It was the reason I chose to publish on Medium as forum topics get locked and buried while comments get lost in so many pages on hot and important topics like this one. So, fellow authors, please forgive me if I repost this link so that maybe enough people read and share (the link and their own views), enough to maybe actually make Envato finally give up listening and start a meaningful dialogue!
Thank you everyone!Alex
DanThemes saidHi there…as part of making support expectations far clearer to buyers on Themeforest and Codecanyon, we don’t think its a good idea to allow opting out.
Enabled saidAny response to this one?
@collis, what about an opt-out button? A lot of authors have asked about this! Can we have an official response to this, please?
You don’t think, but we do, we have 70%, you have 30%. You want business, do business, don’t play this stupid game. And I don’t give a damn about the support expectations you might think fit, it’s not your items, it’s not your support, expectations are set BY ME and not BY YOU.
I’m wondering if the guys at Envato are trying from all their power to ruin this marketplace. They’re doing a great job so far.I don’t care what Envato will say, I will still do support on my OWN TERMS. They can soft-reject and remove my items so I can search something else, along with tens of other elite authors. If that’s what they want.
I won’t be removing your post, although I will be removing a couple of words as they go against our community guidelines. Please keep these in mind going forward.
Good to know censorship is not that hard. Thanks!
I would refrain from using the B-word (you missed one instance of it btw.), but that’s not the point.
The reason for moving the feedback into another direction (and you must admit I am not the only one to express their concerns about turning this place into something totally different than what we joined for – I am just one of small (yet) group that have the [self censored another b*-word] to tell the truth) is the way you answer questions selectively.
Actually I didn’t said anything different than Collis – just rephrased so more people would understand what’s REALLY behind his words, right.
And please, if you want to keep the good tone and conversation direction, don’t treat us like low educated, not very intelligent youngsters.
Most of us have a pretty solid background and the fact we are in this industry means something about our intellectual capacity.Respect must be two-directional.
We had 1 customer (now banned) who submitted over 80 tickets with numerous different questions in couple of month. And after being banned for severe support abuse was impudent enough to request a refund.
Now my question is how do we, authors, supposed to handle such cases. You do realize that the same day support will be mandatory, people will start to abuse it? Especially considering the fact that Envato have no resources to examine all possible disputes (because there are to many items on ThemeForest).
How Envato can make a support mandatory for authors when at the same time it takes weeks for Envato Support team to answer?
Mixed feelings about this one.
It sounds good that something is going to happen to address the unlimited free support we authors provide, but I think it is a poorly implemented solution. Some notes:
Authors are bound to the support pricing that Envato will decideAs an author, I need to have the freedom to set the pricing rules for the support I am offering. I already sell at extremely low prices, now having to adapt to a support pricing model sounds a bit too much.
Having to answer within 72 hours sounds like I am an Envato EmployeeClearly this is not (or it should not be) the case. I am running a business and the terms of the provided services should be decided by me. Do I want to go for vacation for 3 weeks? Do I wish to update my infrastructure and decide that I will postpone Support for 1 week? It should be my right to choose the terms of my supported Services. Support is a service, not a product. The game rules are changing. What if an author is not a team but a sole person? What if he needs to get hospitalized for 1 week? What if he has a family issue and he has no partner to handle support?
30% for what exactly?So, we are paying for our own support platform, and we are paying for support staff. For what exactly should we pay Envato 30%. Unless you provide an integrated support solution, this demand is irrelevant. What if as an author I already provide free support for 6 months and then I already bill my customers for extented support? Then I will need to adjust the pricing, and continue to do what I already do, but this time giving Envato 30%
How are authors protected?We all know the following scenario is going to happen, sooner or later:
- Buyer purchases “premium support”
- Posts at the support desk demanding a customization
- You kindly refuse
- Buyer goes mad cause he already has purchased “premium support”. Threatens for 1 star rating.
- You still refuse
- Buyer becomes angry, rude, and rates 1 star.
In this case, how exactly is the author protected?
- There should be an option to report a Buyer (of course this will will not happen)
- There should be an option to ban the buyer from the support (of course this will not happen without refunding)
- There should be an option to report a rating.
Honestly, I believe that the 30% that Envato will take, will go straight to paying extra staff to handle all the confusion and problems that will arise.I do not think this is the way to go, really. Eventually all the descent authors who respect their work and time will leave ThemeForest one by one. And the marketplace will be left only with authors that would do anything to satisfy the buyer, even if this means going against their business values. Sorry, no.
Maybe, It’s “Belarusian Democratic Republic” flag lol:) http://en.wikipedia.org/wiki/Belarusian_People%27s_Republic
Yes i got it 5 points
2 TF staff and authors! I do appreciate that you are trying to improve the system but there is a new problem occurred. I’m getting a lot of complaints that there is no documentation, sliders etc inside the zip file they download from themeforest. The problem is that they download the installable zip file and do not pay attention to the main zip file where the documentation and other stuff is located. In result we get the low rating and bad comments.
Suggestion: maybe you would add some kind of tooltip explaining what it is inside of the main and installable packs.
Thanks in advance.
I have issues with the way this was handled. These two themes were both themes which I had purchased because of their style and functionality. They were at one point approved by themeforest and then removed without any notification to the developer nor the MANY people who had purchased the theme with the intent of receiving ongoing updates through the Themeforest network as is a feature customers expect when buying a theme. This is extremely poor business practice on behalf of Themeforest. If you don’t like a theme after you have approved it, other steps should be made to ensure that those customers who spent money to purchase a theme are protected.
First, notification, is an absolute MUST.
Second, a change in policy should affect future themes and older themes should be grandfathered into a policy.
It is bad business practice to do this to both your customers and developers.I’m no longer impressed with the concept I had once thought so highly of from Themeforest.
Apologies for any inconvenience. We can’t continue to sell a theme with an issue like this, so we remove it temporarily while contacting the author to fix the issue, and then once fixed the theme will be available for sale again.Assuming the theme author fixes the issue, you’ll continue to get the updates etc. that you were hoping for.
Not sure if you understood kibourne’s exact point. ThemeForest approves something and later finds it buggy and the item immediately removed without considering the position of buyers who already purchased. Hard and fast rules supposed to not affect buyer side.Can’t this process improved little bit so that first the marketplace requests author to fix things within 24 hours and if the author doesn’t fix it on time, then remove the item. The major issue for a buyer is when they are not allowed to download the item today which they purchased just yesterday. Also for an author, removal of item for 1 whole day can ruin popularity time while the author was willing to fix things asap.