Posts by rayoflightt

501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says

@Gareth_Gillman, thanks I didn’t read all posts.

501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says

I think this may have something with money refund for authors as possible future feature. Maybe refund will only be possible for author’s money share, not for Envato’s “fee” that would be kept as “fee for using site”. I hope this won’t happen.

501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says

you should limit the number of support requests per customer per week or month

Sounds nice but then a customer sends you one email with 100+ questions…

501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says
501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says

My opinion about design of these icons is that design is good as illustration but not fit very well as icons. That is not designer’s fault for sure, there was someone who wanted to have icons just like these we got. Like designer/client work. Personally I don’t care much about icons, there is much more important problems here lately.

When I first saw icons I never had impression that design is “feminine” as some authors said. Feminine or masculine or neutral design can be produced by men or women equally, not to mention that those categories are highly subjective. Sometimes final design depending of project requirements and sometimes of personal taste, and there is definitely no gender difference in skills for design.

501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says

I’m curious about what the penalties will be for not replying to support questions within 72 hours? And how will you determin if the buyer is telling the truth? What about questions asked by e-mail? How would you be able to verify it?

+1

501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says

SLA is not only for hosting companies.

I worked for years in a real IT company (a successful one) with more than 200 employees and we had mandatory response times depending on the severity of bugs (critical, high, medium, low). And this was part of the SLA. SLA is mandatory in the real life, when you deal with serious clients.

I find it acceptable if Envato will have something like this in place.

I find it acceptable too if Envato gives me fixed monthly salary for that, night shifts paid more. Now I just can hope that every month I will sell enough and never know what can happen in future.

501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says

greenline because there is lot of individual authors and we are not company with 24h online PAID workers like hosting companies are. And because of problems that may happen with any of us that I mentioned in previous post.

501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says

@greenline Buyers who spend some time here, reading comments and asking pre-sale question usually get idea about authors and their responsibility. In business responsibility doesn’t depend on moral but on profit. No author will allow buyer to be dissatisfied if it reflect on his/her sales. So no need to force it here, competition will delete “non-responsible” authors..

I will just repeat question to Envato what would be punishment for “bad” authors who didn’t answer in 72 hours? Are we going to have disabled accounts/themes because someone is ill or had an accident or had lot of question that he/she didn’t have time to answer in 72 hours or maybe he/she died?

501 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+3 more
rayoflightt says

one day had passed and now everything becomes really interesting,

so what about this scenario bellow?

item sold 1000 items.

author fails to answer in 72 hours. maybe he really don’t care and don’t want envato to decide his answer comment time. or just had a problem.

he doesn’t answer one month. Comments are piling up and he just watch and drink tea,

what will envato do?

envato will disable the item that sold 1000 times and lose future revenue?

Will upset 1000 buyers who will not have access to the item in the download area and lose trust in the marketplace and for a good reason.

will disable author account? same problem as above but worse as now many more items are involved (assuming is an elite for example)

what will envato do? lose huge future revenue because you want 72 hours mandatory support.

will give buyers refund? and what for, refunds cost money to the author and envato. also add envato staff time to verify and issue refunds. other money there.

I see, if author is new you can just ban him but with an old author why lose the revenue? Ban two – three of old accounts for stupid reasons like this and envato is done. No one will trust this marketplace anymore.

+1 This is question that needs to be answered. What exactly will Envato do to “bad” authors who didn’t answer support question in 72 hours? Disable their account? Disable theme? Give back money to buyer? Cut author’s profit share?

Next question is what would be counted as “answered” support question? Is it just one reply to buyer message or every of 1000 buyer messages/questions have to be answered? Who will decide is the answer valid or is it only “lorem ipsum” text to meet 72 hours time limit?

Like many authors here I have my support policy and usually I answer in 24 hours althour I’m the only author on my profile. But I’m not sure if I will be able to always do that. It is not problem for me if support is not mandatory because I want to answer support questions asap always when I can do that but it can become problem if I’m forced to that and for some reason I can’t answer. I also have lot of positive comments from my buyers about my support. I didn’t see any problem with support for me or for my buyers until now.

I understand that Envato is probably getting lot of angry buyers emails who complain about “bad” authors who didn’t answer their support questions but instead of educating them what is and what is not purchased in the price of one theme Envato will try to force authors to this mandatory support system that can not work for a long time without significant consequences to this Market (probably bad ones if some of “punishment” mentioned above will apply).

I would personally like if, instead of this support change, Envato adds a link to my Envato studio account along with purchase button and clearly explain to buyer (in some popup window) what is he buying and where to click (to my Envato studio link) if he wants more then theme is offering in preview. That will help me as author to get rid of some customization that I (like many others) do for free and will also help buyer to understand better what he’s purchasing.

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