Your design has creative potential but unfortunately have basic typography and spacing errors that reviewer first looking at.
It seems that your design isn’t using any grid, footer columns have different sizes, headlines all has different spaces, no vertical rhythm.
Take a look for example box with “our skills” headline. Too much space between rows, the same is with “our services” box, “portfolio” headline is somewhere flying above and isn’t connected with the content that should represent.
I suggest you to study more basic typography and design theory. You have creativity for sure you just need more knowledge and practice.
If you don’t sell image with your template then in main files for download instead of image there will be placeholder image and customer have nothing from your nicely photoshoped preview image. That means it is better if you can add one more div above that image (or slider) in html that will contain that color hue so image can be replaced but color effect will stay. You can use http://hex2rgba.devoth.com/ for hue color css or small png transparent color images for background for that div (for old browsers).
In my opinion it can help for graphic design and illustration like posters, brochure, logo design etc. It can also help for creating web design templates but for that you will need to know something about usability of design, not just visual part. That is something that conventional artist needs to learn.
I see you guys having sold a lot, yet nobody figured this obvious reason on why envato doesn’t do it.
The most that Envato can do is let the ratings be disputed. But you do realize that if they gave you that permission, users will be harassed to a whole new level? And please don’t say ‘we won’t push them.’ it’s a fact that you as me aswell ( I did it ) will contact them as much as we can to get this fixed, because we know it’s unfair.
Everybody will be contacting the ones who rate (they won’t even respond, I guarantee.) badly and we’ll have lots of new threads about ‘I’m being harassed’ and what does that mean? Lower sales for Envato. Because the pissed off customer who always think he’s right will always say that it’s not his fault and he’ll just grab his toys and leave crying. Plus, he’ll tell his others friends aswell!
I as everyone here want to be able to erase such ratings, because I can’t even contemplate what the guy was thinking when he left a 1* rating for “not being able to install the theme” or other reasons that you guys stated. But that’s not the answer.
And by the way, by the time they respond to you, most likely with a “I don’t care, bla-bla.”, the rating would’ve already ruined your item (if it did). So there’s no point for the short-term. Long-term, yes, but the first days in a theme’s life are crucial to see if it’s a best-seller or not.It’s just not good business. For now, all we can do is move on or make the customers follow some basic tutorials. But even so – if Envato removed their ratings to an item, they’d just be pissed. Plus they’re “business persons” and in theory, they won’t have the time to watch them.
I agree that if angry author contacts angry customer it can’t be good. But authors can’t just be boxing bags for such customers and “move on” like nothing happened.
I think Envato should participate more in this situation. if customer believes theme is not working there should be easy and fast way to contact Envato support directly and ask for quality check instead to give one star rating and leave with his believes (something like big visible button for contact support, but really visible one and fast support response, of course). This way he would get official answer about theme quality from someone who’s above theme’s author. There should also be some kind of visible quick tutorial for customers when they purchase theme about what is WordPress theme, how to use it etc. Some basic information to avoid html instead of WordPress wrong purchases etc…
@KingDog One question about extended license. Is it important to purchase the extended license using Themeforest account where theme which contains the license will be released or license can be purchased from another Themeforest account and license somehow transferred to account where theme will be released?
My themes have very transparent descriptions and I always help to my customers even for small customization if they have 2-3 questions per one or two days. But sometimes it continues for days in this case for weeks. Once you have to stop that and just remind customer that support doesn’t cover customization, that is only my good will.
I helped this customer to set up theme, step by step but he continued to ask how to change font, color etc. Then bugs with font family appeared. Those bugs doesn’t exist in my theme preview, which means something is messed up with code. At the end he suspected that “code is probably [language removed] up” and then I told him to ask support if he believes theme doesn’t work well.
What can I do in that situation? I can’t do my regular job because of so much questions daily and it is really frustrating.
I just got one star rating from customer who were asking me questions for about one month about my theme it seems he was expecting every part of his website should be customized for free. And when I refused to customize it at the end he wasn’t satisfied. If I knew that I would never help him. The problem is how to stay calm in this situation?