Posts by revaxarts

2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says

^ actually it’s a part of the use caching class I wrote a couple of years ago which handles all the magic :)

2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says
2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says

Hi there,

I’m not able to handle my support alone anymore so I’m searching for a fresh team member

Salary
$300-$400 pm depending on number of support requests, performance and professionalism.
Work Involved
90% of support is for my newsletter plugin which requires good knowledge of WordPress. Also some basic knowledge about email delivery and email service providers would help. Other requests are regarding my email templates. 1 to 1 and a 1/2 hours per day for 5 days (Mon – Fri)

I have a knowledge base where most common questions have been answered and you only have to redirect users to certain FAQs.

All support requests are handled via Email (over Helpscout), you’ll get a new email address with my domain and an account on Helpscout.

You’re going to answer item comments as well (via same email address). Since this is only possible via my account you’ll have to add a signature to each respond

I’m on MEZ (currently UTC+2) but timezone doesn’t really matter

Rules
I can terminate your contract at any time for any reason. For example if I no longer need support due to lack of support requests or if you are slacking. I don’t think this will happen though.

Depending on your locations I’ll pay you after each month via PayPal, Payoneer or direct Bank transfer (what you prefer) and how many tickets you have answered.

Requirements
Fluent English, Good Communication Skills, Business ettique when communicating with customers, Good WordPress Knowledge.

If you’re interested please contact me via my profile page and tell me why you like to apply, what your skills are and if you’re already helping another author (preferred)

Thanks
Xaver

2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says




do we get a badge?
lol. Yeah would be cool, I want a consultant-badge :)

We’ve planned to hand out badges to our focus group members but haven’t yet talked about handing out badges to community consultants :D

Should be ok though. I’ll double check and get back to you.
I recommend the focus group get a special badge, and it should be somewhere around 200X200 pixels :D
\\
2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says


do we get a badge?
lol. Yeah would be cool, I want a consultant-badge :)

no no no, focus group only ;)

2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says

Very nice, thanks for sharing!

2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says

$ 25,- seems expensive to me, 5×5 hours a week would cost $ 2500,- a month

Does anyone pay per tickets solved?

2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says

that’s not on topic to this thread. the thread is about specifically search facets, or items included/tools on the search function.

The portfolio is technically a search page so it should be easy to implement as well

2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says

Thanks uouapps!

Nice tips – specially the thing with the “intellectual property”


the guys brainstormed about it and didn’t just through another CRM software like many others do.

Yeah, I like it that my customers don’t have to signup to (another) forum or ticket system. Email support is pretty awesome :)


...they actually know you quite well after the message I sent them about you…

:ohrly: maybe because I often write them for suggestions and improvements – the devs must hate me :D

2024 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+8 more
revaxarts says

Thanks!

@sam, @ruben I know your survey but it doesn’t help much in this case :)

@gljivec Is it worth to pay for time rather amount? approx. 100 hours per month is very much but you have many items as well. How many tickets do you get per month?

@uouapps this kind of contract seem legit, any official writings? afaik you’r using helpscout as well, how do you like it (in terms of support staff)?

by
by
by
by
by
by