^ actually it’s a part of the use caching class I wrote a couple of years ago which handles all the magic
I’m not able to handle my support alone anymore so I’m searching for a fresh team member
Salary$300-$400 pm depending on number of support requests, performance and professionalism.
Work Involved90% of support is for my newsletter plugin which requires good knowledge of WordPress. Also some basic knowledge about email delivery and email service providers would help. Other requests are regarding my email templates. 1 to 1 and a 1/2 hours per day for 5 days (Mon – Fri)
I have a knowledge base where most common questions have been answered and you only have to redirect users to certain FAQs.
All support requests are handled via Email (over Helpscout), you’ll get a new email address with my domain and an account on Helpscout.
You’re going to answer item comments as well (via same email address). Since this is only possible via my account you’ll have to add a signature to each respond
I’m on MEZ (currently UTC+2) but timezone doesn’t really matter
RulesI can terminate your contract at any time for any reason. For example if I no longer need support due to lack of support requests or if you are slacking. I don’t think this will happen though.
Depending on your locations I’ll pay you after each month via PayPal, Payoneer or direct Bank transfer (what you prefer) and how many tickets you have answered.
RequirementsFluent English, Good Communication Skills, Business ettique when communicating with customers, Good WordPress Knowledge.
If you’re interested please contact me via my profile page and tell me why you like to apply, what your skills are and if you’re already helping another author (preferred)
damirkotoric saidI recommend the focus group get a special badge, and it should be somewhere around 200X200 pixels
crivion saidlol. Yeah would be cool, I want a consultant-badge
do we get a badge?
We’ve planned to hand out badges to our focus group members but haven’t yet talked about handing out badges to community consultantsShould be ok though. I’ll double check and get back to you.
Very nice, thanks for sharing!
$ 25,- seems expensive to me, 5×5 hours a week would cost $ 2500,- a month
Does anyone pay per tickets solved?
Nice tips – specially the thing with the “intellectual property”
the guys brainstormed about it and didn’t just through another CRM software like many others do.
Yeah, I like it that my customers don’t have to signup to (another) forum or ticket system. Email support is pretty awesome
...they actually know you quite well after the message I sent them about you…
maybe because I often write them for suggestions and improvements – the devs must hate me
@sam, @ruben I know your survey but it doesn’t help much in this case
@gljivec Is it worth to pay for time rather amount? approx. 100 hours per month is very much but you have many items as well. How many tickets do you get per month?
@uouapps this kind of contract seem legit, any official writings? afaik you’r using helpscout as well, how do you like it (in terms of support staff)?