Note that in general, the photos you see in a demo won’t be included in the download package (they’re part of the demo site, not part of the theme). Authors generally don’t have distribution rights for those image. I doubt you did anything wrong – this is the standard way of doing things.
Also, if you read on the product description under the “Credits” section, you’ll see this message:
Preview image/video assets are for demonstration purposes only and are not included in the download package.http://themeforest.net/item/oneup-one-page-parallax-retina-wordpress-theme/5901846
Hope that helps
can you tell me how to actually navigate to that spot from your home page??? i for the life of me cannot find a way to it? (please dont tell me i have to navigate my way through 355 pages to find it! If that is the case, this forum really needs proper nested cataloging…a sore point i have with the wordpress.org forum…which is absolutely useless. Posts disappear into the “endless linear list of help requests” within minutes, never to be seen or heard from again!!!)
On the Product Page, just click the “Support” tab at the top.
sevenspark saidWeddings come and go. But a Canadian in Chicago? Now that’s an event for a lifetime.
Wish I could, but it’s a friend’s wedding that weekend Of course, now that Travis is going, I would have declined the wedding invite if I hadn’t already RSVP’d
Good point. I will see if I can convince them to move the wedding from NY to Chicago.
Thank you for this discussion. Was prepared to use this service but now knowing you do not stand behind the products sold with any service I will withdraw. Glad I saw this BEFORE I wasted my money
It’s important to understand that this is a marketplace. Each theme is created by an author, not by Envato/ThemeForest.
Each author has a support policy that can be viewed in the “Support” tab on each item. If the author says they offer support, then you should be good to go. If they don’t say they offer support, and that’s important to you, then you can look for one that does.
Most authors here provide excellent support, it’s just something you should check on beforehand.
Stating that authors here don’t “stand behind their products” and that a purchase here would be a “waste of money” is pretty harsh based on the experience of one customer with one author.
I would suggest contacting support with your specific use case and see what they say.http://support.envato.com
“Selling something” could mean many things.
If you’re running an ecommerce site, a regular license would apply.
If you’re running a site that provides a service in which your customers will make use of the tools provided by the product you’re licensing, I believe you need an extended license. But there seems to be some grey area here.
In either case, the license is single-use.
But again I’d definitely contact support for clarification. The licenses can be a bit ambiguous for specific scenarios.