Posts by sevenspark

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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sevenspark Envato team says

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Envato team says

Never trust a ballerina with a moustache ;)

Once Carmen “retires” she should change her forum title from “Community officer” to this.

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Envato team says

I’ve encountered the same issue a lot as well. I’ve also found that many customers aren’t aware (or claim to be unaware) of the single site restriction.

Addressing the issue of buyer awareness, one way to help people understand the critical point is to contrast it with something else. Here’s where multi-use licenses would kill two birds with one stone.

1 Site - $55
5 Sites - $200

(the volume discount percentage here is just as an example)

When you select “1 Site” or “5 Sites”, the text below changes accordingly.

By forcing the customer to explicitly select “1 Site” or “5 Sites”, they are immediately made aware of the licensing restriction.

You could do the same thing with a “Quantity” input where you could select the number of items to add to a cart, and adjust the price accordingly. A discount isn’t even necessary for this to work, if that’s not something that the community would be receptive to at this point.

Fact of the matter is that many customers don’t read the product description, let alone licensing terms, so this type of thing is one of the few ways to ensure it’s seen and understood by every customer. And while I think it’s the customer’s responsibility to be aware of what they’re purchasing, if we can do a better job presenting the information it would save a lot of headaches :)

I’d also suggest that the text “1 Site” is both more attention grabbing and more immediately understandable than the text “Use, by you or one client, in a single end product….”. Even that simple sentence requires more parsing than some customers are willing to take the time to consider :) A numeral (1) gets the point across more effectively and leaves little room for misunderstanding.

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Envato team says

Reviving this thread since the MBA was slightly upgraded today.

I have an early 2012 MBP 13” but I really need WANT a MacBook Air for its portability, speed, etc. I don’t have plans to sell/give my MBP because it’s a great machine but I’m struggling with the fact that 11” may be too small AND another 13” may be overkill.

What do you guys think?

I went on a trip last fall where I needed to be extra mobile, so I bought an 11” Air (I already had the 13” Air but it wouldn’t fit in the camera bag I was carrying around). I expected it to be too small to be productive on, but I was pleasantly surprised. I even did pretty intense photo editing on it (files up to 1GB with many layers), and while it wasn’t as easy as using a gigantic monitor, I didn’t find it to be significantly more restrictive than using the 13” screen.

If I were buying again, I’d get another 11”. When I’m home and attached to the external monitor, it makes no difference; when I’m traveling, it’s extra mobile :) But if you intend to use the Air as your primary work machine without an external monitor the majority of the time, then the extra 2” of screen real estate is probably worth the size trade-off.

EDIT: The one thing to note about the 11” is that the screen is small enough that you can’t expand your browser as wide as you need to sometimes. I was providing customer support on the 11” and didn’t realize the customer was having an issue with their theme that only appeared above 1400px because my browser simply didn’t expand that wide :) I mention this since, if you’re reviewing themes on it, that might be a consideration for you as well.

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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sevenspark Envato team says

I think there’s a disconnect in the system currently.

Often, threads get locked that users would like to continue discussing.

The staff locks these threads after providing an official answer. The reason is that otherwise, their response gets lost in the shuffle of a multi-page thread, and the thread ends up going around in circles as new voices in the thread chime in without reading the previous responses.

Users see this as stifling the discussion. And while that is certainly the result, it isn’t the staff’s purpose in locking the thread (excluding matters that need to be handled specifically through support which are inappropriate for the forum).

So we end up in a situation where in order for the staff to be “heard”, they have to lock the thread. We can only have a (visible) staff response or a discussion, but not both. Obviously, that’s bad in some cases. I do get concerned that sometimes the (Locked) flag gives the wrong impression – that staff is trying to “hide” something rather than make their own answers more easily discoverable. (Though trust me, if the goal were to truly hide something, the thread would be disabled rather than locked – meaning it would no longer be visible at all)

What I’d like to see is a “Mark as official answer” feature in the forum. This feature would only be available to staff members. Once the staff member has responded to the thread, they can mark their response as an official response, which will then be pinned to the top of the thread and highlighted, just below the original topic.

Using that type of strategy would ensure that the staff can make their responses known and easily found, without having to lock the thread. Constructive discussion within the forum rules can then continue if desired.

Maybe that doesn’t solve all the issues (there are a wide range of threads that get locked, some deservedly so, others not), but I think it would be a step in the right direction :)

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Envato team says

Wow, congratulations and best of luck with the new career path!

Thanks for everything you’ve done for the Envato community over the last few years, you’ll certainly be missed :)

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Envato team says
3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Envato team says

Hey Ken,

Most folks tend to do exactly what you suggested – install WordPress in a subdirectory of your site (some set up subdomain access), then migrate it to the main domain when it’s ready. This is probably the simplest route, especially since you won’t need to move the DB at all.

Your alternative would be to install on a secondary server and then either (a) migrate the server files + the DB or (b) point your DNS to the new server at the end. (b) might be best if you’re moving to new hosting, for example.

Most people put up a coming soon/under construction page for non-logged-in users so that your users don’t stumble across the development site. Alternatively, you can restrict access only to certain IPs, for example.

Personally, I find it easiest to do development locally and then push to the server, so if that’s an option, it may end up being more efficient for you – but everyone’s situation is different of course.

Hope that helps :)

Chris

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Envato team says

I was just logged out unexpectedly. I’m not sure if it’s the same as you’re experiencing or if the session simply expired.

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Envato team says

Hi jayrademeyer,

That error indicates that you already have that plugin installed. You’d need to delete the plugin from your server before you can install it that way; or, just skip that part of the process since you already have the plugin installed.

It’s also possible you have server permissions issues which are preventing things from working properly.

Anyway, if you continue to have issues, you should contact the author for support (this is just a general ThemeForest forum, not a support forum).

You can post a comment in their item comments: http://themeforest.net/item/-martha-woocommerce-premium-theme-/6993920/comments?

Or you can contact them via their profile page: http://themeforest.net/user/bigtreat#from

Good luck! :)

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