Posts by sevenspark

3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

I think there’s a disconnect in the system currently.

Often, threads get locked that users would like to continue discussing.

The staff locks these threads after providing an official answer. The reason is that otherwise, their response gets lost in the shuffle of a multi-page thread, and the thread ends up going around in circles as new voices in the thread chime in without reading the previous responses.

Users see this as stifling the discussion. And while that is certainly the result, it isn’t the staff’s purpose in locking the thread (excluding matters that need to be handled specifically through support which are inappropriate for the forum).

So we end up in a situation where in order for the staff to be “heard”, they have to lock the thread. We can only have a (visible) staff response or a discussion, but not both. Obviously, that’s bad in some cases. I do get concerned that sometimes the (Locked) flag gives the wrong impression – that staff is trying to “hide” something rather than make their own answers more easily discoverable. (Though trust me, if the goal were to truly hide something, the thread would be disabled rather than locked – meaning it would no longer be visible at all)

What I’d like to see is a “Mark as official answer” feature in the forum. This feature would only be available to staff members. Once the staff member has responded to the thread, they can mark their response as an official response, which will then be pinned to the top of the thread and highlighted, just below the original topic.

Using that type of strategy would ensure that the staff can make their responses known and easily found, without having to lock the thread. Constructive discussion within the forum rules can then continue if desired.

Maybe that doesn’t solve all the issues (there are a wide range of threads that get locked, some deservedly so, others not), but I think it would be a step in the right direction :)

3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Wow, congratulations and best of luck with the new career path!

Thanks for everything you’ve done for the Envato community over the last few years, you’ll certainly be missed :)

3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says
3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Hey Ken,

Most folks tend to do exactly what you suggested – install WordPress in a subdirectory of your site (some set up subdomain access), then migrate it to the main domain when it’s ready. This is probably the simplest route, especially since you won’t need to move the DB at all.

Your alternative would be to install on a secondary server and then either (a) migrate the server files + the DB or (b) point your DNS to the new server at the end. (b) might be best if you’re moving to new hosting, for example.

Most people put up a coming soon/under construction page for non-logged-in users so that your users don’t stumble across the development site. Alternatively, you can restrict access only to certain IPs, for example.

Personally, I find it easiest to do development locally and then push to the server, so if that’s an option, it may end up being more efficient for you – but everyone’s situation is different of course.

Hope that helps :)

Chris

3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

I was just logged out unexpectedly. I’m not sure if it’s the same as you’re experiencing or if the session simply expired.

3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Hi jayrademeyer,

That error indicates that you already have that plugin installed. You’d need to delete the plugin from your server before you can install it that way; or, just skip that part of the process since you already have the plugin installed.

It’s also possible you have server permissions issues which are preventing things from working properly.

Anyway, if you continue to have issues, you should contact the author for support (this is just a general ThemeForest forum, not a support forum).

You can post a comment in their item comments: http://themeforest.net/item/-martha-woocommerce-premium-theme-/6993920/comments?

Or you can contact them via their profile page: http://themeforest.net/user/bigtreat#from

Good luck! :)

3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Any one Know under 10th rank Authors ? Can we Get Here the Big Authors ?

I’m 11 :P

I think the top 10 don’t get the chance to come by the forums very frequently with so many customers :)

http://themeforest.net/author/top_authors?site=all&squad=all
3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Thanks for that, Jordan! I wanted to let you know that I am most definitely experiencing a duplicate comment issue in Chrome (haven’t tested any other browser).

Specifically:

Chrome Version 33.0.1750.152

Mac OSX 10.8.5 & Mac OSX 10.9.2 (2 separate machines)

Thanks!

3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Happens every time for me.

I assume someone already submitted a ticket. I don’t want to flood support with the same ticket over and over, but this does really need to be resolved as it looks really unprofessional with either duplicate comments everywhere or all sorts of flagged comments.

Can someone confirm they’ve submitted a support request and then update us when you hear back? Thanks!

3418 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 100 and 499 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says


Not to mention, imagine the blowback from the community if Envato launched a merch store without first resolving all the most-wanted features for the existing marketplaces. That’s got to be the priority.
I don’t think I agree with you on that one. The community is smart enough to realise that releasing a merch store would not mean that all the devs suddely dropped their usual (and important!) tasks. Merch would definitely be well-received ;)

Of course, certainly many authors would understand that :)

But every time something new is launched that isn’t one of the top 5 most requested features, various authors come out of the woodwork saying “why are you wasting your time on X when we need search/shopping cart/cats on roombas??”.

They may be a vocal minority, but there are plenty of people around here who would see a merch store as a distraction from where the focus “should” be.

Anyway, I’m really not arguing against a merch store – I’d be happy to see one. I’m just trying to provide some explanation for those who are wondering why it hasn’t become a reality as to why (1) it may not be as simple in reality as it sounds in theory, and (2) given that it’s unlikely to be as highly profitable as Envato’s other endeavors and they have more important things to focus on, (3) it likely isn’t a priority. That’s all :)

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