Posts by sevenspark

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Just an idea in the interest of better helping customers find support, what if we added a support button next to the comments count on the product page (the button would only appear if the author has opted into support)

The button would link to the proper location based on the author’s settings (item comments/external forum/contact form/etc).

Taking this a step further, perhaps before the product is purchased, the button would read “Ask a Question” – and this would link to either the item comments or the contact form (configurable by the author) to ask pre-purchase questions. Once the item is purchased, the button would link to the configured support area.

The support tab was a great addition, but I think a button right on the main product page that links directly to the support area would really help streamline customer-author interactions. What do you guys think? :)

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Let’s keep all discussion related to this in the official Visual Refresh thread :)

http://themeforest.net/forums/thread/-coming-soon-visual-refresh-/120059?page=45

EDIT: beaten by Travis! :P

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

The earth is a spheroid. Flattening it onto a two dimensional map distorts the areas closer to the poles, making those land masses seem much larger than they are in reality.

Normally, lines of longitude converge at the poles; on a map, they remain parallel, so clearly they are much more spread out the closer you get to the pole.

Closer to reality:

See: http://en.wikipedia.org/wiki/Map_projection

http://geology.isu.edu/geostac/Field_Exercise/topomaps/distortion.htm
3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

I think you should report it to support.

I thought including a purchase link to a non-Envato site was against Envato rules, even for non-exclusive authors. But then again, it’s possible the author we’re referring to is an exception, as they’re not really a normal author :)

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

There could be a number of issues causing that. The first step is to enable WordPress Debugging to you can see exactly what errors are occurring, then you can address them :)

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

The main issue I’ve seen with Roots is that they strip out core WordPress functionality, for example, menu item classes and IDs. By removing core functionality that other code might depend on, it really reduces compatibility with other plugins in the WordPress ecosystem.

It seems to me like it may be a good base to get started quickly if you’re building your own theme for personal use, and you intend to maintain the interactions with other plugins; but a theme that is released to the public really needs to keep all core functionality intact.

Also +1000 for Tom’s suggestion of Underscores.

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Could you share the code with us? Cheers.

I think he did – you can see the code in his commit here: https://github.com/dtbaker/envato-scraper/commit/21c78d57b624b8aadb345abbbf1fc10b0cf4cd80 :)

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says



Please see the Knowledgebase on Copyright infringement – http://support.envato.com/index.php?/Knowledgebase/Article/View/114

This article is about what to do if an item sold on Envato infringes on your copyrights; but this is actually the reverse scenario :)

@DeanDev, you should follow that process but send the DMCA to the site distributing the infringing content, not Envato of course – don’t want to DMCA yourself by mistake ;)
Granted :) I was referencing it to give him a bit of an introduction to DMCA process so that he can file it with the other site.

Yup! Maybe staff could add a separate article about the reverse scenario – what do do if your Envato item is being distributed elsewhere. I think the question comes up a lot and having an article to link to that addresses the question directly would be great :)

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

but still its really strange to commit to a sale reversal over a month after the sale.

That’s the thing – Envato doesn’t approve sale reversals, they are forced by PayPal and there isn’t much of anything Envato can do about it. The equivalent scenario is when a stolen credit card is used at the store, then the owner files a claim, the credit card company gives the customer their money back and the store can’t do anything about it.

That reversal due to fraudulent activity gets passed on to us, which seems fair.

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says

Please see the Knowledgebase on Copyright infringement – http://support.envato.com/index.php?/Knowledgebase/Article/View/114

This article is about what to do if an item sold on Envato infringes on your copyrights; but this is actually the reverse scenario :)

@DeanDev, you should follow that process but send the DMCA to the site distributing the infringing content, not Envato of course – don’t want to DMCA yourself by mistake ;)

by
by
by
by
by
by