Posts by squaredWeb

312 posts
  • Has been part of the Envato Community for over 3 years
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squaredWeb says

I thought the part with the ratings was clear. They will be limiting the rating period. This was mentioned in the previous thread.

http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=25&_ga=1.59843429.932802806.1409214149#1104366

He said they think about it. Huge difference. Support becoming mandatory and the one thing that would help authors prevent bad ratings after 6 months is basically an afterthought right now they aren’t sure about. Wouldn’t you agree this is a bit concerning since the whole change is supposedly being introduced to help authors.

And even if they do it, it doesn’t prevent people from commenting on your item. Good luck making sales with comments warning potential buyers from purchasing this “terrible item from a very bad author” true or not you will lose sales for it and you will want to prevent them.

312 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 10+ members
  • Located in Austria
  • Has sold $10,000+ on Envato Market
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squaredWeb says


How come is the support only 20%??!? 665 sales/814 comments.

Where did you get your Math diploma??

Now check the rating. How come are my customers not served and protected with the support not mandatory? How many items on the marketplace have a 100% 5-stars ratings (if they have more than 50 ratings for example)???

Check some of my other old items’ rating while keeping in mind last year I was OUT OF BUSINESS for almost 6 months (this should be easy for you to check) after a severe car accident in which I barely survived. How did I managed to keep the average rating 4,5 stars if I am not protecting my customers with support not mandatory?

Which part of these stats you could improve with the new rules? Get my freedom? It’s not for sale! Sorry!

There’s too much noise in the comments, specifically presale and repeat questions by the same customers.

Not sure what all this has anything to do the proposed changes though. In fact, under the proposed changes you will benefit more than the average Joe it seems, based on the activity alone.

In 6 months, you will deal with less support and even earn more from the same customer, who currently gets the same support at no cost.

That’s some wishful thinking.

The reality is currently support is not mandatory yet everybody gives it for various reasons. Some of those reasons being the fear of bad ratings, the fear of bad comments and the fear of bad word of mouth. Those are also the exact reasons that allow the small fraction of buyers who make our lifes miserable sometimes to practically blackmail us.

The 6 month rule changes absolutely nothing about that. Here is the reality, one of those customers comes along after 7 months and asks for support. You tell him that he has to purchase additional support time and he will simply threaten to give bad comments and bad ratings. And the chance of envato helping with this is, given their trackrecord with this topic, next to zero. So, you will most likely end up helping this guy anyway without him purchasing additional support time.

So now you did not earn more, you did not work less, but you sure as hell lost your freedom. And on top of that those guys get even more power for blackmail within the first 6 months since now support is mandatory and they can report you to envato for whatever reason, and again seeing with how less regard for authors envato sometimes disables themes i very much doubt this will never end in very dire situations for authors.

The reality is that i am afraid that in the end we will end up gaining nothing from that change, but losing a lot.

312 posts
  • Has been part of the Envato Community for over 3 years
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  • Located in Austria
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squaredWeb says


mandatory support is a bad idea.
You’re essentially saying that supporting your items is a bad idea.

No, he is saying that almost every author here is more than happy to support 99.9% of their customers. BUT that 0.1% that has unreasonable demands, threatens you with 1 star ratings and expects you to answer a support question asked on sunday evening within 5 minutes will get even more power to blackmail us than they have now. I am very happy for you that you never had such a guy, but believe me, while i love to help the 99.9% of my customers who are kind and awesome people i also love to tell that obnoxious 0.1% guy to kindly leave me alone.

312 posts
  • Has been part of the Envato Community for over 3 years
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  • Located in Austria
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squaredWeb says

I would also be very interested in the question if envato will somehow force authors to sell those additional support licenses.

I am doing themeforest as a little sidegig and am in no way near the amount of support tickets power elite authors get, so i can only speak for myself here.

In the last two years i only had three cases of buyers having a question after six months and those were marginal things which were answered in two sentences. Personally i would never want to ask those buyers to purchase another support license for 5$ (or whatever envato deems worth my time) and risk antagonising those buyers over literally three emails worth 1 minute each. Would envato force me to do so or can i just say “screw it i keep my support free”?

312 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 10+ members
  • Located in Austria
  • Has sold $10,000+ on Envato Market
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squaredWeb says

I am absolutely thrilled about these changes. This is most assuredly going to result in less support requests for me (and potentially more money for premium packages). I spend on average 2.5 hours a day on support (7 days a week) and at least a third of that is customers who purchase the theme more than 6 months ago (maybe even half). So right there, less support = more time for me to develop = more money. I already provide outstanding support every single day, so nothing will change for me on that end. Oh, and I absolutely LOVE the idea of being able to tell my customers I’m on vacation. I haven’t taken a vacation without bringing my laptop in over 4 years, for fear of 1-star ratings from customers who have to wait 3+ days for a support response (my average support response time is less than 24 hours). Going to Disney with my two small kids in November… it would be awesome to not have to bring my laptop… just sayin’ :)

I cannot understand the reasoning behind both those arguments.

Currently support is not mandatory, yet most authors do it anyway because they feel its the right thing to do and because they are afraid of losing future business to bad ratings, bad comments and bad word of mouth. Good luck telling a customer who bought a theme 7 months ago that he now has to purchase additional support time, that will result in exactly that, bad ratings, bad comments and bad word of mouth, so after a few of those experiences i guess most authors will just keep doing their support for free and wont even bother asking customers to purchase more support time.

Also, right now when support is not mandatory you take your laptop with you on vacation for fears of bad ratings. Those customers who would give you a bad rating although you informed them about your vacation on your support forum and your item description won’t magically start to care about an official vacation sign, they will just give you 1 star anyway. So you probably will just end up taking your laptop with you anyhow.

And just to make it clear, i have no issue with giving support to customers, i gladly do it because 99% of my customers are kind and honest people i love to help (and way faster than those 72 hours), but that 1% that makes themeforest a living hell sometimes will only get more power to do so.

312 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 10+ members
  • Located in Austria
  • Has sold $10,000+ on Envato Market
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squaredWeb says

Yes. Clear guidelines and setting the right expectations with both buyers and authors is crucial. On the topic of 72 hours, our goal is to find a balance and set reasonable expectations with buyers (who sometimes expect instant responses), and we landed at 72 hours because it allowed a day for a response, with another 48 hours to compensate for timezone and weekend issues.

On one hand, authors need to be able to maintain good working hours, but on the other hand, it can be really frustrating for a buyer when their project has a deadline, they’ve spent money on something that contains a bug and they can’t get a response from the author. 72 hours is more sustainable than 1 hour or 24 hours, but we’re open to the idea it isn’t enough.

What do you think is a fair balance for the needs of both buyers and authors?

I would remove the 72 hours and make it three business days. I think most authors here are actually way faster than 72 hours, but to have the weekend included doesn’t sound good to me, especially if you think about holidays falling on a monday or friday.

312 posts
  • Has been part of the Envato Community for over 3 years
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  • Located in Austria
  • Has sold $10,000+ on Envato Market
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squaredWeb says

Loving the core idea behind this.

Making support mandatory is a good move and provides clarity for all parties involved.

But the current plan has so many flaws.

First of all, please update the rating system first, 1 star ratings are already used to blackmail authors today, this will only get worse.

I am totally fine with envato taking 30% of the support money, but then you should actually do something for that money, finally give us a builtin support platform. Updating your api with one database query hardly qualifies for 30%.

72 hours is the most interesting thing for me, you guys have a dedicated support team and most answers take a week. Yet you expect authors to answer within 72 hours – and including the weekend into this simply takes the cake.

Also let us decide for ourselfes – at least within a reasonable range – what premium support should cost. The costs of living vary a lot between countries and i am seriously afraid of you guys lowballing us authors with this. I certainly don’t want to end up selling 6 months of premium support for 14$. Because lets face it here, selling premium support is a huge deal and authors who do it will probably end up having an edge over those who don’t. So if you set the prices to a ridiculous small amount you kind of force people from countries like the US, Germany and so on to work for wages way below of their costs of living. I do not want to feel like i work at fiverr.

312 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 10+ members
  • Located in Austria
  • Has sold $10,000+ on Envato Market
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squaredWeb says

Happy birthday guys.

312 posts
  • Has been part of the Envato Community for over 3 years
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  • Located in Austria
  • Has sold $10,000+ on Envato Market
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squaredWeb says


I assume you are talking about the latest WordPres page builder plugin? If so, that plugin was removed from the wp.org repository upon publishing on CodeCanyon, so everything is as it should be, no rules are broken.
Yes I am taking about this. He removed from the wp.org repository. But What about the 5000+ downloads?

Doesn’t matter one bit. It is up to the author what he does with an item before and after he sells it on an envato marketplace. The exclusive rules only apply as long as he sells it on an envato marketplace.

312 posts
  • Has been part of the Envato Community for over 3 years
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  • Located in Austria
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squaredWeb says




OMG. What a game! The brazilian disallowed goal was clearly wrong! FORÇA BRASIL!
Totally agree, they were robbed. Just a shame the second half descended into a boring display.
I’ll just leave this: http://a.pomf.se/qaoqar.gif here. “Robbed”, right. That being said, i’m happy for the brasilian team, would have been sad if the home team would have been gone already.
I don’t know if you’re saying this ironically, but if you are, you just failed proving your point. The gif shows clearly Hulk dominated the ball with his chest, maybe with the shoulder, what isn’t wrong either. But I understand is a hard decision to the judges.

Here is another gif: http://gfycat.com/ThirdGrimyBasenji He moves his arm towards the ball and then uses his whole biceps to move the ball down to his foot. Like i said, i am happy for the brazilian team, but that decision by the ref was absolutely ok.

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