uniquefx saidI echo this question? Would be nice.
Thanks for the info! Will we receive another confirmation email about the processing?
You wont get another confirmation email – the Marketplace system already has you checked off as paid.
We will however be contacting the dozen or less authors who got their payments details wrong or who have account problems. This is the same as every other month.
I’m experiencing this problem with SWEFT payout… I received the email confirmation on August 15th and till today NOTHING , when im my be able to get the money… please help???
When I made the payments I check off in the system that payment has been sent and the email is then generated. However since this problem has occurred somewhere in our banking portal the email was sent even though the payment didn’t get properly processed.
Myself and the accounts team will be re-preparing the SWIFT payments and processing the payments on Monday morning AEST . I’m not sure how long the payment will take to get to your bank – but I would expect it to take just as long as it normally does.
I hope that helps.
Please head over to: http://3docean.net/forums/thread/swift-payment-delay/71575
Locking this thread
I want to let everyone know that we’ve just realised that the vast majority of the Author SWIFT payments have not gone through with our bank. This is despite the funds being available and the transactions being processed on Wed 15 Aug. We have a list of who has been affected and are compiling a new payment run which will be imported over the weekend and go through first thing on Monday morning when the banks open and transactions can be accepted.
I am very sorry that this occurred and I am understand this affects many peoples livelihoods and this delay can have serious consequences.
We don’t understand why the problem occurred only that we know the affected transactions were only partially authorised for payment via the bank’s online portal – the remaining transactions are listed as confirmed but not authorised. We will continue to look into this with our bank account manager on Monday morning to understand why this occurred. We will also be looking at our processes to ensure this issue, or other issues, are caught earlier in future and dealt with directly.
I’ll check in on this forum regularly over the weekend to see if I can answer any questions that are raised or help out in any way. Once again – I am really sorry for the delay in the SWIFT payments.
@vahid thanks for the update! As long as you guys know where the money is thats at least good to hear
Thanks Tyler. Absolutely – the funds are sitting in our account rather when they should have gone out on Wed. What is really odd is that a small number of transactions did go through while the rest did not – that really confused things and I’m not sure how it could have occurred.
Hi All – Once again I want to sincerely apologise for this delay in payments. I understand that for many these are your livelihoods that are at stake.
After some investigation we now know that just under 92% of the SWIFT payments did not complete as expected on Wed 15th. We have a list of who has been affected and are compiling a new payment run which will be imported over the weekend and go through first thing on Monday morning when the banks open and transactions can be accepted.
We still don’t understand why the problem occurred only that we know the affected transactions were only partially authorised for payment via the bank’s online portal – the remaining transactions are listed as confirmed but not authorised. We will continue to look into this with our bank account manager on Monday morning to understand why this occurred. We will also be looking at our processes to ensure this issue, or other issues, are caught earlier in future and dealt with directly.
I’ll check in on this forum regularly over the weekend to see if I can answer any questions that are raised. Once again – I am really sorry for the delay in the SWIFT payments.
Checking into the transaction that have been flagged by you it seems the issue is limited to the SWIFT payments only. Checking with our online banking portal it appears at this stage that only a small number of SWIFT transaction actually went through with the majority or so not completing despite the funds being available for all the transactions.
At this point we’re not sure why this has occurred but we’re investigating this right now. This is a little difficult as I am not sure if we can contact someone within the bank on a Saturday to investigate. I will post again in the next several of hours with an update on the situation. I hope to be able to have a clearer idea of who exactly has been affected by this problem, possibly information on the cause and a timeline to sorting out the payment.
I am very sorry that about the delay and the trouble this has caused for you. Getting paid on time is very a big deal. We will be working to resolve this and push the payments through as soon as we can.
I processed all the payments on Wed 15th Aug AEST . About a dozen transactions (a very small % of the total) failed as is common each month. This is usually because of an error in the request (i.e. paypal details were wrong) or a problem with the user’s account. The accounts department follows these up individually via support to make sure the payment gets done – but there will be a delay while we sort these cases out.
I think its also possible that SWIFT payments can get delayed by intermediary banks but I don’t have any control over this
If you are still experiencing a problem then the best thing is to lodge a ticket with support and we’ll follow up with you and sort it out.
Just wanted to jump in here and make sure we’re all on the same page about a few things. First up, we hear your feedback I’ll explain more later what we’re taking on board for the future.
As Jarel said, we recently did a review of the site templates category in ThemeForest, and authors were notified well in advance through Notes and on the author dashboards. Sheesh! Don’t forget all the Notes posts on properly license assets and respecting copyright/intellectual property!Let me clarify why and when an author’s account might be disabled (temporarily, or permanently, depending on the circumstances):
- The author’s items receive multiple DMCA complaints from copyright owners over time.
- The author’s items receive multiple copyright or intellectual property (IP) complaints from others, like the public, or over time we notice multiple issues (eg in the review process).
- After Envato does a category review. During a category review, we disable items where we can see obvious IP issues. But we also make a call on whether to disable an author’s account until they actively confirm to us that they’ve read the KnowledgeBase information about IP, and that they’re going to review their whole portfolio. Essentially, we ask the author to confirm that they are taking accountability for copyright issues in their portfolio.
Of course, many authors are being proactive and checking all the assets used in previews and in downloaded items. So thank you to everyone who’s been doing that! And again, I’m not making comments on any specific authors, I’m just answering the questions asked about why accounts are sometimes temporarily disabled.
We’ve heard your feedback on this and in any future reviews, we will consider whether to give authors with disabled items a little while to confirm to us what their plans are to review their whole portfolio. Better still, hopefully all authors out there will no longer need Envato to tell them to review their portfolios.
So, spread the word – and repeat after me – “I love copyright! I’m off to review all the assets used in my entire portfolio now!”
Oh yeah – and nice soliloquy Jarel (I had to look it up on Google to get the spelling right – I haven’t used that word since writing essays in school!).
Seriously though – respect to him, he really does work like 18 hours a day, 7 days a week.