Checking into the transaction that have been flagged by you it seems the issue is limited to the SWIFT payments only. Checking with our online banking portal it appears at this stage that only a small number of SWIFT transaction actually went through with the majority or so not completing despite the funds being available for all the transactions.
At this point we’re not sure why this has occurred but we’re investigating this right now. This is a little difficult as I am not sure if we can contact someone within the bank on a Saturday to investigate. I will post again in the next several of hours with an update on the situation. I hope to be able to have a clearer idea of who exactly has been affected by this problem, possibly information on the cause and a timeline to sorting out the payment.
I am very sorry that about the delay and the trouble this has caused for you. Getting paid on time is very a big deal. We will be working to resolve this and push the payments through as soon as we can.
I processed all the payments on Wed 15th Aug AEST . About a dozen transactions (a very small % of the total) failed as is common each month. This is usually because of an error in the request (i.e. paypal details were wrong) or a problem with the user’s account. The accounts department follows these up individually via support to make sure the payment gets done – but there will be a delay while we sort these cases out.
I think its also possible that SWIFT payments can get delayed by intermediary banks but I don’t have any control over this
If you are still experiencing a problem then the best thing is to lodge a ticket with support and we’ll follow up with you and sort it out.
Just wanted to jump in here and make sure we’re all on the same page about a few things. First up, we hear your feedback I’ll explain more later what we’re taking on board for the future.
As Jarel said, we recently did a review of the site templates category in ThemeForest, and authors were notified well in advance through Notes and on the author dashboards. Sheesh! Don’t forget all the Notes posts on properly license assets and respecting copyright/intellectual property!Let me clarify why and when an author’s account might be disabled (temporarily, or permanently, depending on the circumstances):
- The author’s items receive multiple DMCA complaints from copyright owners over time.
- The author’s items receive multiple copyright or intellectual property (IP) complaints from others, like the public, or over time we notice multiple issues (eg in the review process).
- After Envato does a category review. During a category review, we disable items where we can see obvious IP issues. But we also make a call on whether to disable an author’s account until they actively confirm to us that they’ve read the KnowledgeBase information about IP, and that they’re going to review their whole portfolio. Essentially, we ask the author to confirm that they are taking accountability for copyright issues in their portfolio.
Of course, many authors are being proactive and checking all the assets used in previews and in downloaded items. So thank you to everyone who’s been doing that! And again, I’m not making comments on any specific authors, I’m just answering the questions asked about why accounts are sometimes temporarily disabled.
We’ve heard your feedback on this and in any future reviews, we will consider whether to give authors with disabled items a little while to confirm to us what their plans are to review their whole portfolio. Better still, hopefully all authors out there will no longer need Envato to tell them to review their portfolios.
So, spread the word – and repeat after me – “I love copyright! I’m off to review all the assets used in my entire portfolio now!”
Oh yeah – and nice soliloquy Jarel (I had to look it up on Google to get the spelling right – I haven’t used that word since writing essays in school!).
Seriously though – respect to him, he really does work like 18 hours a day, 7 days a week.
Long overdue update on this project:
Snow has been cleared from the desk following KL and we’ve seen movement again on this project. Yup, we attached skis!
New pricing structure finalised, each reviewers each reviewed entire wp library, results merged together with some controversial items under going a further price review due. A final new price has been selected for each of the 1700+ WP themes. We’ve drafted the notes post and now finalising details with the review, support, community and dev teams. We normally have our marketplace meeting on Wed mornings (Melbourne time) so we’ll be checking over details and a dev (I think Lucas) will be coding up actual import of the .csv file with all the changes. I’ll get another update either tomorrow or Thursday indicating when the change will go through.
This has probably been one of the most thorough price reviews we’ve ever done. I certainly never through it would take this long. I guess that means our next price update (no idea what or when) can only get faster. Right?
Hey guys – the reviewers did their job long ago. Unfortunately its been stuck on my desk which has been snowed under since the KL meeting over the last 2 weeks. Yes literally there is a meter (or 3 feet in the old system) of snow on my desk. Really. 1 meter from hot and humid KL
Thanks for harassing me about this! I’ll be looking over the data and then we’ll schedule the price changes to kick in.
Have I been vague about timing… yes somewhat. I don’t want to break another promise