Buyers buy the product without reading the description. I guess authors need to write in big bold letters now on that ” This is not a WordPress theme”
It shouldn’t be necessary IF people did read carefully but I think you’re right. They don’t pay enough attention and become somewhat a victim of their own ignorance. Maybe an extra field after hitting purchase with the information that it is not a WordPress file and some search alternative including a WordPress file if it exists or something…
EDIT If you filed a ticket to email@example.com a rep should get back to you. Please bear in mind that it can take a while but there is always a response. No need to shout rude words, that not going to help . Just have some patience for now. Either Envato or the author of the theme gets back to you.
Perhaps a good FAQ section for pre sales or general questions put together would save everyone’s time…+1
The ones that ask the question are not the only ones that are reading the answers. Potential customers who do proper research read them as well and may not have to ask them. So answering these questions is not a bad thing in my opinion. Collect them and put them together in a FAQ and indicate this in the item description will save you time answering the same questions over.
Also if a ‘potential buyer’ asks a lot of questions you can analyse these and lead the way. Even if the message is; Please do not buy this theme, we will end up both miserable (but in other words obviously )....
The problem with Wordpress is that the themes are almost for blogging model, even if is used for everything. I chosen HTML because have more functions and the aspect is more modern and fluid seeing that I need a website for business and not for my blog.I know that some people keep throwing the ‘WordPress is a blogging platform’ card but I think it’s a good choice for small and mid sized company websites. It certainly is how WordPress started out but a lot has happened in the last 10 years (Nokia started out as a paper company…and evolved into….actually they’re almost gone but I hope you get the point). Well enough WordPress gospel….
There also is Joomla, Drupal, Concrete 5 and tons of smaller CMS’es. A Content Management System makes it easier to maintain a website, to manage the contents. The questions you need to answer for yourself are What’s the goal for my website, what kind of functionality am I looking for (HTML does not have more functionality by standard than any CMS) and how often do I want to update my website’s content? Also, what would I like to ajust on the template I bought? If you are the only user and you only want to arrange the content ones, go with the existing HTML and CSS. If you want to change a lot familiar yourself with HTML and CSS or hire somebody. One of the mentioned editors are a possibility but never work straight out of the box (they are either slow or buggy etc). Thats why some are having a laugh with artisteer in this case. Well hope you succeed in your journey.
Good luck. Bianca
Well there are tools such as Dreamweaver and Coffeecup HTML editor…
Kind of problem is that it’s not “What You See Is What You Get” anymore. I agree with Simon that it’s not hard to learn the basics of HTML and CSS.
But if you don’t want that, then consider a CMS like WordPress. You are not able to use the template you bought though.
I’m sorry for your problem. My advice would be create a support ticket (always better to do so IMO) post your ticket ID here or on twitter to speed things up. An official Envato rep. needs to pick this up because others may not able to do anything I guess…
I requested a staff reply for your post for some extra attention in hope it helps.
Before making the changes it may be good to investigate the reason of the low sales in the first place. Otherwise it may be lost time you put into something that does not pay itself back. Just my two cents. Goodluck.
Post your ticket id here or on twitter. That might speed things up a little . Adding more tickets however will not help you I’m afraid.