Posts by -bianca-

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-bianca-
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Hi there,
The best thing is to go to http://themeforest.net/downloads, click on the bought item. It takes you to the exact item that you purchased. When you place a comment in the comment section of that specific item a ‘purchased stamp’ appears along with your comment.

Another way to check if you are viewing the correct purchased item is on top that item page a notification box with
You have bought this item. You can download it here.
appears. If this isn’t the case you are viewing the wrong item and did you haven’t purchased it (with the current user account).

Goodluck.

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-bianca-
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What a customer expects is a reply like “oh, what a nice theme! I’m a theme developer and I’ll consider to create a theme similar to this one, thanks for your idea!”.
Though I think I understand the sentiment of your reply (in relation to the other reply you gave on a different thread) this kind off suggestion will only end up in DMCA as releasing a theme that is to similar in design will be considered copyright infringement. ;)
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-bianca-
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Good question :)

I suspect that the type of buyers evolved from designers/developers/agencies more towards end users (with the growth of the marketplace) for TF. Witnessing the type of questions, ‘bug’ reporting and support issues being discussed.

However I think it’s hard to measure unless the type of customer is registered somewhere.

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-bianca-
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These articles are very helpful :)

The installable file is the file you should upload to WordPress. The other file contains as well the installable ZIP as the documentation file (and sometimes psd or something).

Slow down & take the time to read all steps carefully. It’s a premium product which requires a bit more attention than the free available themes.

All helpful info should be in the link though :)

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-bianca-
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Hi there,
Just download and read all steps in the documentation. All steps are explained over there. Make sure to download the “all files and documentation file” instead of “installable file only”

If you have issues with your theme the best thing is to contact the author of the specific them (click on the theme in download section and then hit the support tab.

This is just a community forum for the whole marketplace.

Goodluck.

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-bianca-
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Hey there,
Another option is to purchase a new license. :)

Goodluck.

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-bianca-
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Seriously though, although there’s no direct correlation between forum activity and sales, I do think forum activity can help significantly with reputation. Reputation is your brand, and it’s something that’s visible to all. How one communicates, helps, interacts and so forth is being watched all the time by your peers, and probably most importantly of all, your potential future customers. So whether it’s on social media, in the forums, or in item comments etc…, I would take your reputation and brand very seriously. A higher or better reputation probably does help with clickthroughs to portfolios and item previews, so I don’t think your reputation should be overlooked.

I’ll also say this: In some buyer interviews we’ve done, a common theme is integrity and quality of customer service that goes beyond helping answer a support related question. Buyers are actually influenced by the professionalism of what authors say both in their direct interactions with authors (e.g. item comments) and indirect interactions (e.g. what authors are posting in the forums). Some buyers have said that they have been put off by negative communication.

So in summary, don’t underestimate or overlook the power of being positive and enhancing (and maintaining) your online reputation, particularly in the forums where savvy buyers are always looking, watching, and digesting what’s being said, and who are saying those things. According to our stats there are actually more buyers in our forums than authors. You just never know who’s reading what you’re posting or how what you say is being interpreted…

+1

Basically it helps your reputation (or not). It shows the real character of the author.

For Example: I will never buy from an author who is always giving off on his customers, keeps whining at Envato and at the same time is calling out a colleague author in their item support for bad customer support while having bad ratings himself.

When an author amazes me in a positive way, I’ll check out his (her) profile & items and start following them. So I can monitor them when they are releasing something new that fits my needs.

So yes, for me it works like that.

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Well if he made it by himself … then its not from anywhere. He developed it himself you said. Or are you talking customization?

If he is insisting to answer it than be patient and wait for his answer… :)
If he does not want to tell you then you can check the html source code

If the website is in the provided link than it’s 99% sure not WordPress unless he is hiding it with “Hide my WP” or similar

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-bianca-
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Hi there,
This is a general community forum. The best is to contact the author here.
Goodluck.

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-bianca-
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Hi there,
Welcome to Themeforest. This is a general community forum. Where this needs to be done exactly depends on the theme. The autor of the theme may be able to tell you where this can be done as he knows the item the best.

Please note that this kind of question often does not go under the scope of support so it’s up to the author if he is able to help with this.

Mostly this is an adjustment that needs to be done the theme files somewhere. You also might be able to hide it with custom css.

Goodluck.

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