I’m sorry for your problem. My advice would be create a support ticket (always better to do so IMO) post your ticket ID here or on twitter to speed things up. An official Envato rep. needs to pick this up because others may not able to do anything I guess…
I requested a staff reply for your post for some extra attention in hope it helps.
Before making the changes it may be good to investigate the reason of the low sales in the first place. Otherwise it may be lost time you put into something that does not pay itself back. Just my two cents. Goodluck.
Post your ticket id here or on twitter. That might speed things up a little . Adding more tickets however will not help you I’m afraid.
Thanks for your reply, i’m still waiting for some support, it’s probably something simple or a file is not installed properly
Hi Tony, The link Kingdog mentioned should take you to the appropriate support section as this is just a general forum. Also please note that this a weekend so a response can take a while. Goodluck.
You can’t transfer your items as far as I know. Edit
Was it a WordPress theme or a HTML template?
This needs to go through support only. Flagged for staff reply. You may contact through twitter and provide your ticket ID there as well in order to get speed things up. This tread is three years old and maybe should be locked to avoid confusion.