Yep, experienced same problem but it’s working now. As for support Riley doing great job, but it takes time to respond and fix problem and clients are like “I want it now” If fails again, just use some external upload web page and send link to client.
Lets say, I have a video clip and i want to add alpha channel on it, so it would be saved as *.mov (png squence) with alpha channel. Size of that file would be rather huge and one could have more than one in zip archive, and that would probably exceed upload size limit. So instead, video files could be saved as *.mov (photo jpg) sequence plus another file which would be used for “lumma matte” to artificially created alpha channel on our *mov (photo jpg) sequence. I hope this make any sense? Question is, do we add both files to total number of video clips, or just one? This question might be irrelevant, but when customer ask “why did you say 2 clips and there’s just one inside” or vice versa its wont be funny anymore. Pics as example
Oh, great news
Almost all ratings i have are way to old. So say, 1 rating for last 2 months.
I couldn’t help you with template, but it’s always good to know what customers need or what templates are missing. Therefore, thank you and good look finding suitable one