Posts by A3WebTools

47 posts
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A3WebTools says

Oh I agree, the main issue being that people are not reading or paying attention to the screen before running into the problem.

My thought is that if we have an article we can link to, it would expedite these types of issues and get people fixed up faster than having to type out the solution every time or having a hundred plus variants of the same process as seller’s write their own articles for this very issue.

47 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
A3WebTools says

There should be a general support article for this situation given how common it is.

What’s most likely happening is the user downloaded the main project zip including the documentation and any other associated files and then attempted to install that in the WordPress admin panel.

Most authors will include an install-able zip file for download in addition to the standard file that is required for upload. That file can be found as a selection under the large download button for the product.

In the instance that is not there, a zip file or folder is available in the file you tried to install. Simply open up that zip file, locate the product file or folder and extract it.

Make sure that if you extract a folder you zip it up before installing to WordPress.

This sort of situation is very common and probably stems from having the documentation included along with the plugin files as a matter of convenience for the reviewer, but separate downloads can get “lost in the shuffle” for people who haven’t seen the extra options available.

47 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
A3WebTools says

Yup, they are using object-fit which is not much of a cross-browser solution http://caniuse.com/object-fit You can only see it in Chrome/Opera.

Ahh, well that would explain it.

47 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
A3WebTools says

Additionally, not all plugins will have a ready made zipped up file for install.

This just adds a step to the process:

  1. Download and open the main project file.
  2. Look for the plugin folder within the file. Odds are it will be the folder that is not the documentation.
  3. Extract that folder to your desktop, then zip it up.
  4. Upload to WordPress as usual.

It can be confusing since there isn’t a standard outside of the “Download installable files” option that people often miss in the download links panel. I know I’ve run into problems on occasion if I forget to include a zip version of the plugin folder, but once you know where stuff is, getting everything installed becomes much easier.

47 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
A3WebTools says

I’m not seeing stretched profile pictures on the site you linked to.

I am using Google Chrome v.35.

Have you tried looking at the site with multiple browsers, clearing your cache, doing a hard refresh, etc? Maybe the reason the author hasn’t responded to you is that they may not see a problem with the site.

47 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
A3WebTools says

I’ve often found if the plugin issue isn’t blowing up WordPress, then something like BlackBox is a great plugin to use for troubleshooting. It can sometimes see errors that are not perceptible to the normal debug process.

Also check if your user is in multi-site mode. I ran into an issue where I needed to correct the links (they were local) for the admin panel to get it working correctly.

Beyond that, I’ll go as far as possible to get a user set up and running. But I also realize there are limits and the line isn’t very clear where those are. Usually around the time someone starts asking for serious development work or there is literally nothing else I can do or think of, I’ll end the support process there.

The less information a user discloses, the less they can be helped. Simple as that. I can see if they didn’t want to share login info, but not sending a URL to the site is odd. Still, maybe they don’t think it’s necessary to troubleshoot this issue since it’s based in the admin panel.

47 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
A3WebTools says

You should be able to open a ticket to Envato support to look into getting a refund.

47 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
A3WebTools says

i did modify code but has nothing to do with that. my host upgraded my php to 5.2

Why not download the latest version of the plugin and figure out how to re-apply the modifications you need?

If you are running an out-of-date version and your host makes an upgrade to something like the PHP version that breaks the plugin, then the problem is that you are out of date. The issues you are having may very well have been fixed with a later version.

I would not expect an author or even a non-enterprise class company to fully code support an out-of-date product that has been modified. I would be more inclined to ask for help modifying a latest version of the product to better suit your needs.

Maybe approaching this a little differently will end in a more satisfactory resolution for everybody.

47 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
A3WebTools says
47 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
A3WebTools says

I like the new changes to the page and did have a small suggestion to throw on to the pile:

Color Code Transaction Types

For instance, having a green color badge for sales, red for withdrawals, orange for a reversal, etc. There are only a handful of types, but it would be very handy to be able to visually sort through to see if anything is going on.

The colors don’t need to be very dark, just enough to notice a different pattern for different types.

What does everyone think? :)

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