Posts by AlexFjord

658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says

Your code don’t validate – a lot of errors and warnings

Various typography needs work throughout

icons too small esp. in donation/funding

there is a lot going on but v important to get quality or quantity

658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says

It looks better

Still not a fan of the massive logo and empty space around it.

You need to validate your code – lots of avoidable issues that will cause rejection

658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says

If you contacted support then thats the right thing to do BUT bear in mind that support and/or updates are not a requirement.

Also, frustrating though it may be, it would be impossible for envato to disable themes that are not updated etc. as there are numerous ones that (not all cases of course) still work on the latest version even if the item info has not been updated in some time. This means that they would need to check every file after each update which is not feasible.

658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says

Who did you ask for support envato or the author? envato have nothing to do with this.

Support is not mandatory and completely at the discretion of the author UNLESS you paid (extra) for it to be installed?

658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says

i know that it’s not too fair, but isnt better to sell one template rather than nothing ?

It depends how you look at it.

At the same time you could ask “how many full price sales will be lost doing it this way and if everyone could purchase the file for a fraction of the price?”

658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says

I am having the same issue. Another designer purchased a theme for my client and failed to deliver the work. We got the clone of the site, but no license, no purchase code. We cannot access the developer resources. The clients paid the developer and should have access to the full resources for the theme. This seems very very deceptive bordering on a legal issue on many fronts.

In this case it may be bordering on a legal case but between the original designer and the client.

Of course this is not a good position to be in but in fairness without those codes, etc then there is no way that envato could know the full situation or be involved.

658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says
658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says

This is a paid for marketplace. Probably not the best place to be looking?

658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says

Yes, but the presence of the live chat is a plus point. Buyers feel more confident in buying because they know if things go wrong for some reason, they can head to live chat with Envato Staff and get real time response immediately rather than waiting for longer wait time on tickets.

I completely agree if ‘real time answers’ were a possibility then it would be a great idea but this is the point – real time answers are almost always going to be impossible.

As said previously:

Licenses – maybe if the support staff have enough info on the planned use. And what if they tell a buyer the wrong info based on confused explanation?

Refunds – definitely no chance of real time response as the code etc. needs checking by qualified staff

Payment issues – very unlikely as this relies on feedback from PayPal, finance teams etc

Item specific queries – no chance of real time response unless the support staff happens top be the actual author

“if something goes wrong” – in most cases this needs to be discussed with the author not envato

It may seem like a positive to buyers initially but I would bet that it actually creates a worse opinion long term.

Unfortunately in most cases users will spend time on live chat then still have to submit a ticket and wait it out and that is going to be worse than not having it at all

658 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
AlexFjord
says

Even the other websites like this that do have live chat rarely answer questions using this feature.

Almost always you have to submit a ticket or the query is escalated and then you are back where we are already here.

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