Really strange… do you have the same experience?
For know i see only on tf, maybe some settings or not?
Actually in the end its all about the money, if they charge support, they need to heave some deadline… and if envato gets 30% now do the math… for example 500 authors lets take an average of 100 – 12 month support subscriptions and lets hit a price 100USD per year that’s a wohopping 5 mil per year. Now this are numbers that are just thrown out without any facts, but just to get your head gears rolling. And for those 5 mil they don’t have to do much don’t they? Nobody sets envatos response times and nobody control as far as the features what they can and cannot and lets be honest 100 USD for a year is not a lot and for the author 10 000 per year of income to power support is change.
Now ask your self’s would you force this kind of things to get that kind of money without putting any big effort in it?
You may remove this post but it just had to be told.
As i see stewboon answer, actually you do not listen to us, since all the pressing questions are being ignored and you are still going your way. Such a shame. Well it will be your demise. If i personally got such a rebellion from the community i would surly listen to them. But you are going the way of “ah they will go with it, what can they do?”
With this you are effectively killing all “side earnings authors” and all elites which do not have those most popular items. So thank you for that.
As i am going trough comments, i noticed the main issue is predetermined response time and 6 month free period, going after the purchase client makes and envato 30% commission .
Of course pricing could be an issue also, i really don’t know why you would not give an option to author to decide if he wants to offer premium support or no.
Yea i guess no more side earning, you will actually have to have some seed money. Bummers. I already gave my +1
Yea lately, with humangus approval process and ridiculous reviews, support response times, ignoring our input, new changes that do not help us, it certainly is feeling like we are working for envato not our self’s actually.
I just remembered one more thing… from buyers perspective, so for every item they buy it they want support they must take a separate plan lol. You will get eaten alive!
And another question will that monthly fee be for an item or for the whole authors portfolio?
So as i feared
Just for clarification, that’s 6 months from purchase date as i was afraid , and things like reviews, ratings, access to support via API etc would switch off after that time – unless a support pack was purchased. I think that was relatively clear, but saw a few comments around it.
This is from purchase date, and as i read all envato team and colis comments, things will be very bad indeed and mostly to protect the buyers.
One crucial question tough, when we have an issue with a buyer requesting to much from support for example how long will be envato’s support time response? You have to keep in mind in 4 hours we got 2 comments on dashboard, 4 support mails and a bad rating so from 1 client….? And once that is done its done damage has been made, and if i pay 30% to you, who do I sue then for my reimbursement of the damage made?
And yes maybe its 80/20 but those 20%... if you take just one client going on for 400 requests how much hours is that? Your stat’s a misleading
It is still early but i have to say i am scared, since my way of life and my teams way life are in question here. And yes you are right good thing is that we have 3 month time… to prepare to find other business way away from envato if this becomes unsustainable.
You have tons of other things to improve to balance things here, to go to such a big thing first.