As i am going trough comments, i noticed the main issue is predetermined response time and 6 month free period, going after the purchase client makes and envato 30% commission .
Of course pricing could be an issue also, i really don’t know why you would not give an option to author to decide if he wants to offer premium support or no.
Yea i guess no more side earning, you will actually have to have some seed money. Bummers. I already gave my +1
Yea lately, with humangus approval process and ridiculous reviews, support response times, ignoring our input, new changes that do not help us, it certainly is feeling like we are working for envato not our self’s actually.
I just remembered one more thing… from buyers perspective, so for every item they buy it they want support they must take a separate plan lol. You will get eaten alive!
And another question will that monthly fee be for an item or for the whole authors portfolio?
So as i feared
Just for clarification, that’s 6 months from purchase date as i was afraid , and things like reviews, ratings, access to support via API etc would switch off after that time – unless a support pack was purchased. I think that was relatively clear, but saw a few comments around it.
This is from purchase date, and as i read all envato team and colis comments, things will be very bad indeed and mostly to protect the buyers.
One crucial question tough, when we have an issue with a buyer requesting to much from support for example how long will be envato’s support time response? You have to keep in mind in 4 hours we got 2 comments on dashboard, 4 support mails and a bad rating so from 1 client….? And once that is done its done damage has been made, and if i pay 30% to you, who do I sue then for my reimbursement of the damage made?
And yes maybe its 80/20 but those 20%... if you take just one client going on for 400 requests how much hours is that? Your stat’s a misleading
It is still early but i have to say i am scared, since my way of life and my teams way life are in question here. And yes you are right good thing is that we have 3 month time… to prepare to find other business way away from envato if this becomes unsustainable.
You have tons of other things to improve to balance things here, to go to such a big thing first.
We are all talking on some predictions, since we know absolutely nothing and setting a date to launch without any covered ground, and with ridiculous statements and with almost no research is totally disrespectful and absurd to say the least.
Options are simple:
Option 1:monthly/yearly support fees that go 90%/10% – 10% going to envato (if no support platform is provided), 5 days free support max as, updates access, response time (that we decide on) – and this prices should be high. Keep in mind if I spent just 2 hours on support with a client I basically gave him the product for free
Option 2: free support (not mandatory), response time not guaranteed, no access to updates
If you ask me that’s it!
This would actually change everything, is this true? Any official response?
further on… let me get this strait, so we are expected to:
Manage support with or own platform, now manage when did client buy it (did those 6 month pass), offer support to that client then take care of premium support clients (which will demand more for sure) before we redirect them to envato support which has up to 7 days waiting time (and you want us to have 72 h) and of course all the free updates do count in support and after those 6 month you cannot just reroute clients from 6 month free support to no support. So envato gets commission for what exactly? Implementing all this to our support platforms means just one step away to a payment process.
And knowing envato’s price dumping prices, prices will be absurdly low.
Keep in mind that spending 2 to 3 hours on a client all together is money, by that time you gave him the item for free and I am not talking about bugs I am talking about educating them to use wordpress itself and not answering them you earn a 1 star rating with tons of flaming.
And you want to launch this in 4 month… 4 month? You need to do extended research for a year to know what we face each and every day.
Conclusion: this can maybe work for those authors that have huge earnings from 1 or couple of items and even they would loose tons of money which keep in mind we all are already investing into our systems, paying support staff, dealing with absurd support requests but until now we did it voluntary and now you demand this from us?
Lately everything you do is mostly to protect the buyer and yourself. Did you ever think that new authors from that day are going to be detoured from selling here? (which is actually good for us) why? Well you would need seed money to hang on for a year, doing this for a start as a side job will just not cut it.
And with those 72 hours how do you think that will go, a client contacts us we reply… please provide wp access and then we make them wait for another 72 hours? Guess it would be like soft rejects
Your support is not mandatory, nobody monitors it, why should ours be? Mandatory is something that you get payed for, and with this prices we do not, not even for 6 month!
Yes but C&C is always welcome and among those hammer bashing we got some pretty good suggestions didn’t we?
Now statistically not a lot suggestions are used and if they are a lot of time has to pass. If this triggers a positive reaction fast I will be pleasantly surprised and will again get some confidence for the future, for now most of the new changes is not getting very well accepted, well at least from my point of view
I think as Envato learned to successfully ignore some threads which kind of hurts my feelings they should learn to accept some criticism along with that, to actually do something on it.