I second that!
Was stumped by some clients, some of them actually refer to us as envato that means that they think behind all of this products sits a big corporation and not authors Did that happen to you?
yup got it couple of hours ago
lool, no… adding an option in our themes to check that it supports 2.1.0 woocommerce
I would like to join this as an experienced buyer and point out that i completely agree with your opinions.
I am not sure what a “code of conduct” would do to help and lets be clear most buyers do not behave in this manner however those that do are in most cases grossly out of line. Maybe a pop up on purchase that requires a tick box reiterating that buyers understand that support is not mandatory and nor is custom modification; just as a final reminder.
I have said it load on here before but this marketplace is a two way street. I have bought just shy of 500 files on this account alone let alone our team one and have submitted a grand total of 7 support tickets to authors with only 1 being due to my own stupidity. In the few occasions I have gone to authors for clarification or help they have all been above and beyond helpful.
I am lucky that I have the technical knowledge and the relationships with author son here to cope on my own in 99% of cases, however non experience may be an excuse for mis understanding – it is not justification for rudeness or unfair behaviour. I think it has something to do with the nature and facelessness of the marketplace. I can bet that a vast majority of buyers who unfairly winge and complain here would realise in real life they are in the wrong and never dare to do it face to face in a store.
I know we read that “without buyers authors would be helpless” BUT at the same time “without authors quite a few buyers would be out of business!”
It really winds me up to see buyers unfairly complaining weather it is about no 24 hours support times or lack of custom modifications, but at the same time I genuinely feel sympathy for those who simply do not understand and are polite enough to understand – hence why the unhealthy amount of time we spend here trying to help people out, and do think it is just good manners for authors to at least manage their expectations.
very nicely put, tough i don’t mind a constructive criticisms, in the end if you don’t like, cant work with it, don’t see our help fit, just ask for a refund but do not shout and be rude, specially i hate buyers who get a refund and after that still wants support and uses a theme, now that’s a whole different level of nasty.
And you mate… go and buy my item
161 and yes today is slow, slow mondays are becoming a tradition
In the end there will be just “we are sorry” which to be honest doesn’t work any more, as i stated before if we do a no no in our work we suffer for it in various way. But envato is secured with legal terms we are not. Sadly all online businesses enforce contracts with I agree or go away option, and the legal texts get update regularly.
Well this is off topic anyway’s…. welcome back if I didn’t say till now
I worship you Doru!!! my skypename: anpulator aaaadd meeee
bingo! very cool post, and there is not just the rating, comments also but that can be at least flagged. I would change that he can rate only once, yes there would be one ratings but after that (if it was a stupid reason) i would just mark his mail as spam.