We created the Helpscout app so that customers go to our site and register, we like to collect that customer data and we charge for support after 6 months, thats why we want the customers to register on our site, none of this silly “life-time” support that these other authors provide…. haha (maybe there independently wealthy and have unlimited time).
@justin – Awesome! You know, you should contact the “help scout” guys about your new contact form improvements, HelpScout is a ticket software a lot of us are moving to, and it allows for tickets to be created via email and a buyer always interacts via email, whereas we get a proper ticket centre to work from.
With this new contact form on items page we could create a ticket easily via HelpScout from every email sent, which would be amazing, but it would be great if you could work with them to create purchase code integration for this.For me (and quite a few other authors I’m sure) this could help to create a seamless support experience for our buyers and ourselves, even better it would be future-proof from Envato’s side for any future 6 month support restrictions etc.
Hey @tommusrhodus We already created a Helpscout app that will pull in all the Envato purchase data into Helpscout and we can see a quick overview of what that customer has purchased, here’s an example:
Pretty neat stuff
GitHub Project: https://github.com/Astoundify/helpscout
Sure! you know how to get ahold of us
I’m currently looking into this, and thinking of using a plugin like https://wordpress.org/plugins/wp-migrate-db/ to clone the demo into a customers site. When they install the theme it would activate the plugin, then there would be a message to “One Click” import the demo content (excluding images)
We’d customize how wp-migrate-db works. Just an idea right now.
Sad to see that no new theme decided to change the layout, it’s all that obsolete placement of a huge map on top, above list entries. Why is it so hard to at least give the option to show the map on the side (sidebar) while scrolling down through the list entries?
Do you mean something like this?
We shall be there, we’ve been each year since it started and always have a great time learning/sharing.
What theme are you using?
Hey @UOU Apps no plans for an open source plugin for the booking system with this theme, we will be adding most of the functionality in the theme with some stuff being taken care of by WooCommerce.
You’ll be able to create a simple city directory or a reservation directory like “Yelp” using third party apps that will be integrated into the theme.
@charlie4282 ETA = Stress, so we don’t provide them.