Updates is where the value is, if updates are free forever then this is a huge loss for authors selling via Envato Marketplaces. We have always had an option for customers to pay us for support and after 6 months their free support expires and they have the choice to pay for support and for us, buyers do not want to pay for support, we’ve seen this in our numbers. They just don’t see the value in paying for support.
The true value for both buyer and authors is with charging for updates. Buyers will pay for the value that is given in updates as they want to continue to have working/compatible themes/plugins, and new features added. (Customer should not be grandfathered)
Charging for updates should become an opt-in option on the marketplaces and once enough authors switch to this more authors will see the value in providing updates, buyers will be happy and the overall quality on themes/plugins provided on ThemeForest.net should improve over time as files are getting updated more often than when updates were free for the life-time of the product.
Envato, you should look at the business models of all the massive WordPress companies, you’ll see the trend is that they provide updates and support for a yearly/6month fee.
We created the Helpscout app so that customers go to our site and register, we like to collect that customer data and we charge for support after 6 months, thats why we want the customers to register on our site, none of this silly “life-time” support that these other authors provide…. haha (maybe there independently wealthy and have unlimited time).
@justin – Awesome! You know, you should contact the “help scout” guys about your new contact form improvements, HelpScout is a ticket software a lot of us are moving to, and it allows for tickets to be created via email and a buyer always interacts via email, whereas we get a proper ticket centre to work from.
With this new contact form on items page we could create a ticket easily via HelpScout from every email sent, which would be amazing, but it would be great if you could work with them to create purchase code integration for this.For me (and quite a few other authors I’m sure) this could help to create a seamless support experience for our buyers and ourselves, even better it would be future-proof from Envato’s side for any future 6 month support restrictions etc.
Hey @tommusrhodus We already created a Helpscout app that will pull in all the Envato purchase data into Helpscout and we can see a quick overview of what that customer has purchased, here’s an example:
Pretty neat stuff
GitHub Project: https://github.com/Astoundify/helpscout
Sure! you know how to get ahold of us
I’m currently looking into this, and thinking of using a plugin like https://wordpress.org/plugins/wp-migrate-db/ to clone the demo into a customers site. When they install the theme it would activate the plugin, then there would be a message to “One Click” import the demo content (excluding images)
We’d customize how wp-migrate-db works. Just an idea right now.
Sad to see that no new theme decided to change the layout, it’s all that obsolete placement of a huge map on top, above list entries. Why is it so hard to at least give the option to show the map on the side (sidebar) while scrolling down through the list entries?
Do you mean something like this?
We shall be there, we’ve been each year since it started and always have a great time learning/sharing.
What theme are you using?
Hey @UOU Apps no plans for an open source plugin for the booking system with this theme, we will be adding most of the functionality in the theme with some stuff being taken care of by WooCommerce.
You’ll be able to create a simple city directory or a reservation directory like “Yelp” using third party apps that will be integrated into the theme.
@charlie4282 ETA = Stress, so we don’t provide them.