That sucks. But if it was soft rejected at first it must be close to good enough to get accepted, Go back to the drawing board, improve design a bit more, submit again and add in the comments that this theme was soft rejected first. That’s how I would do it I guess.
one more thought regarding the idea to offer no support at all: At least in the EU I can’t sell anything without support. If I sell something and it doesn’t work as advertised or has errors I need to fix that. This does not apply if two private persons engage with each other but if you sell continuously on a marketplace like envato you have to make sure your product works as advertised (fix bugs for clients etc.)
That’s a big issue eBay had to deal with in the past 10 years because most sellers over there sell more than just once every other time (making them professionals), meaning they need to offer certain kind of support for their product. I would guess the U.S. and Australia have something similar…
I think it is important to keep the process of buying items and getting support as simple as possible. The numbers show that buyers are already confused about this. I think a extra rating for support adds complexity and can be even more abused than the normal rating system (“if you don’t help me do x I will give you 1 star!”)
I would stress the point to the buyers that they buy a product that includes support and updates for one year (making a difference here adds complexity again and why should I offer updates if I don’t offer support for these anymore). After one year they simply have to buy the item again (buying separate “support time”, again, is very complicated and suggests that its “premium” support while the item only comes with “normal” support). I think it would be hard telling buyers the difference.)
One can make it that someone who already bought the theme gets a “renewal” price that is like 20% off or so.
The deal is good for the buyers because 30-50 Dollars a year for continues updates and support is very low. It would also encourage authors to keep pushing bigger updates for their themes in hope to get “renewels” on their items.
The other thing is that in order to manage buyer expectations a envato build support system would be great. It would unify buyers experience. They learn how to use a support system and they know that envato items “have this support system I always use” so no confusion about support. It would also allow envato to add messages and infos into that support system to manage expectations (if authors do this it always looks bad)
Additionally….while I would have preferred to have purchased this directly thru themeforest, I was directed to Envato….I couldn’t purchase it any other way.
Plus….trying to sign into “themeforest.net” leads you directly to envato…...
where they don’t offer me any type of solutionThanks for your help, but….this ain’t working
ThemeForest belongs to envato. And you are buying on the envato marketplace to be precise. So everything okay on that part. If you have purchased the theme you will find it on your doanloads page. Mouse over your name on the top right of the page. A menu pops up. Click on downloads.
An XML doesn’t automatically set up everything as it is in the demo. You still need to set things up – just like the menu. Take a look at the help file provided by the author. Usually it is also normal to not get the images the author used in the preview. That’s because you only bought a license for the theme not for the images. The liscense for the images would normally greatly exceed the price of the theme.
No wait! They will respond within 72 hours! That’s how they want it – you can trust on this
I don’t think you can improve the theme to a point where it gets accepted. Why not trying to team up with a designer – let someone create a beautiful design that you can code afterwards. No need to do everything on your own
Very cool video!
+1 on the author driven refunds, I have quiet a bit of use for that!
As for the pricing structure: I might have to get used to it and after a few days it will be all fine but right now it seems a bit too confusing for me, still. I think simpler is better
Finally, those handling fees are going away. That was always an annoying conversion barrier.
The breakdown of prices into three categories is really confusing even as an author, and even with an additional explanation.
- Envato Author Fee (Envato keeps it)
- Envato Buyer Fee (Envato keeps it)
- Net Author Earning (Author keeps it)
How does presenting two fees and the author earning make the aggregated price more palatable to buyers? It would be a lot clearer to say:
Price: $100Then buyers would know exactly how much money the author is getting and what Envato is taking from that sale. That would be double-effective in telling buyers that Envato is not producing the items, which is frequently misunderstood by first-time buyers.
Split: 70% Gravity Department + 30% Envato
I agree – it is super confusing