On a more serious note ( in contrast of my previous post )
In my opinion – the only way for authors to keep improving and supporting items is to sell themes on a subscription basis. New devices come out, new Wordpress versions, new browsers with new problems, etc. etc. – the only way to keep supporting items ( and doing customer support ) is with a recurring fee to access updates and support (in other words – to keep your purchase code valid).This approach would let me:
- Improve my item on a regular basis ( Improve doesn’t mean ‘mo options, ‘mo features. Improve as in cleaner code, optimize and test on more devices, etc. )
- Keep supporting the item (again – not “forced/expected/mandatory support”, but actual genuine support)
Customers would buy a “re-subscription” and that would mean that I could eventually make more sales and help us keep motivated to improve our existing themes instead of “rushing” to build a new one. This is the actual problem in my opinion and one that I’ve been thinking about on how to solve for a while now. The current model isn’t sustainable – we always need to “build the next big thing” in order to keep sales going instead of being able to focus on what we already have.
When you think about it – every reasonable piece of software out there charges again for updates. Support is always free. ( ScreenFlow, Tower, Sublime Text, Kaleidoscope, 1Password, – just a few apps that I’ve “upgraded” recently to keep up to date )
A gem between all the comments
Hi guys ... Last but certainly not least is to remind everyone that one of the key goals of this change is to reduce the amount of support work for the majority of authors. We strongly believe reducing the unsustainable lifetime support that many authors provide down to 6 months will help a lot. Being far clearer with buyers about the definition of support and its acceptable use along with managing their expectations through the site and purchasing experience will go even further.
We won’t have an exact definition of support and its acceptable use straight away, so we’re definitely keen to hear your thoughts on both of these.Thanks again for your feedback so far.
Hey, thanks for tuning in.
I appreciate the goal to reduce the amount of support work for authors but from our own experience and from what I read here in the comments the 6 month period and 72 h respond time etc. won’t help. I will not repeat the reasons as they have been written down more than once.
If you r e a l l y want to help us how about you put those plans on hold and start a discussion about how support etc. should be handled? It might take a while but at least you could create something authors could actually agree on. Sometimes I have the feeling you guys are too afraid to have an actual discussion and come out with the real arguments for your decisions
It is silly asking for 72 h support when you guys can’t manage the same support with a million dollar business on your side
I do assume Envato tried to do something that is beneficial for all sides but this seems like a not well thought through move. You should have started a discussion on the forums asking authors what we believe would be good or not. That might be much more work and much more inefficient but I guess it should be worth it.
the theme simply isn’t good enough for the marketplace yet, you need to keep working on it. There are many design flaws:
Contact page: why all of a sudden green strokes around the input fields? Why is one of those thicker than the others?
Social icons in footer: on mouse over the color doesn’t go over the whole icon – there are still white spots
Posts: http://demo.artemix.ir/hope/slaags-recent-educational-trips/ image’s spacing is off and the main body text’s spacing is off too. Read some tutorials on typography and spacing and you see how to improve here!
The theme is also missing many many features. Compare your theme with other submissions from the Blog category – you have to be at least as good as the latest submission!
The site is missing for example:
- google maps on contact page
- contact page variations
- post and page variations: full width, left sidebar, right sidebar
- custom post types for video and audio etc.
It seems like you have talent but you have to learn more about design and then code a more complex theme. With a bit of practice you will do just fine!
I wish Envato would explain why authors should guarantee 6 months support, within 72hr response time, if we only made $30 from a customers purchase of a theme which took us a few weeks / months to design & build. But thanks for the “author vacation” feature suggestion, that’s generous of you.. haha. The bottom line is, we’re not getting enough incentive to promise 6 months support… we have better things to do, like designing & building themes. The way the support system works now is rightly fair for the return we get per sale.
the man is right
After reading digitalscience and Krisis comments I kind of changed my mind about the paid support plans: It does change the character of themeforest, making it into a freelance activity where I can’t even ask for an acceptable hourly rate. At least in Germany a freelancer will charge around 50-60 Euros to make a living with all that taxes and expenses that come with freelancing. Now Envato makes me do the freelancing stuff for – I don’t know – 20 Dollars?
The worst part of it is that there will be no common support experience for buyers: some authors can afford support staff and reply within 24 h or less and others just cannot do this because they have a regular job, university or whatever. And let’s be real honest here: It is kind of a joke to ask for a 72 h reply scheme when you guys can’t even manage to reply in that time with your own staff
And: how are you planning to control support anyway? There is no way you can do this without hiring dedicated “support-support” staff! It’s an easy rule from law school: Don’t make rules you cannot enforce properly because it undermines the credibility and trust in the whole system.
What I want is a 6-12 months license where the buyer gets what is advertised on my item description page including updates. Afterwards – if the buyer wants more updates – he needs to buy another license.
wow – just came back from a short trip – such a long thread!
I like the new rules but I too think you guys should adjust the access to updates rules. Why should a buyer get access to new releases with new features etc. for ever, for free? I think the 6 months should mean that you can download the theme and get support for the theme for six months. Period. That would be much less confusing for buyers as well – because how come I get updates but no support when they break my site?
It would give much more incentive for sellers to keep working on their themes too! When a buyer wants that great big update he needs to purchase the additional months package, simple as that.
seems like little work for the devs with a possibly good outcome. I like the idea (and I want another badge!)
Don’t worry people – for some August is great, for some August is bad. Every month someone is posting in the forum that sales are low Here are my unofficial rules for sales:
-There are in general fewer sales during summer -sales are way down during christmas holidays -there is no more rule
@timberry: your theme looks amazing and the sales are quiet good for a theme released just two weeks ago! My personal opinion on why it might not does as good as you want it: it’s too expensive. Sounds strange but there are many other themes in the portfolio space that are cheaper. Maybe next time try to not include woocommerce etc options and only make it “ready” for those plugins. That will bring your theme down to 4x Dollars and make it more attractive
besides that: I really love it – great theme!
The base layout is ok but it seems to lack love to detail Here are some points:
-the menu is boring, everything is just white-give feedback by highlighting the site the user is on. Also add a nice looking dropdown. Finally: put Home to the left
-black combined with gray is not the best choice. Keep the black header but make the bg color white. That dark gray makes the site and subpages look cheap
- subpages are boring. Add more graphical elements, images etc.
- the site lacks themeforest 1×1: add multiple homepage variations, post variations and add a blog with several variations as well. Contact page needs google maps integrations.
This should be a starter, hope it helps
Remember that it really takes a while to get a theme ready for themeforest. Right now the site is only 20% done I think..