I wish Envato would explain why authors should guarantee 6 months support, within 72hr response time, if we only made $30 from a customers purchase of a theme which took us a few weeks / months to design & build. But thanks for the “author vacation” feature suggestion, that’s generous of you.. haha. The bottom line is, we’re not getting enough incentive to promise 6 months support… we have better things to do, like designing & building themes. The way the support system works now is rightly fair for the return we get per sale.
the man is right
After reading digitalscience and Krisis comments I kind of changed my mind about the paid support plans: It does change the character of themeforest, making it into a freelance activity where I can’t even ask for an acceptable hourly rate. At least in Germany a freelancer will charge around 50-60 Euros to make a living with all that taxes and expenses that come with freelancing. Now Envato makes me do the freelancing stuff for – I don’t know – 20 Dollars?
The worst part of it is that there will be no common support experience for buyers: some authors can afford support staff and reply within 24 h or less and others just cannot do this because they have a regular job, university or whatever. And let’s be real honest here: It is kind of a joke to ask for a 72 h reply scheme when you guys can’t even manage to reply in that time with your own staff
And: how are you planning to control support anyway? There is no way you can do this without hiring dedicated “support-support” staff! It’s an easy rule from law school: Don’t make rules you cannot enforce properly because it undermines the credibility and trust in the whole system.
What I want is a 6-12 months license where the buyer gets what is advertised on my item description page including updates. Afterwards – if the buyer wants more updates – he needs to buy another license.
wow – just came back from a short trip – such a long thread!
I like the new rules but I too think you guys should adjust the access to updates rules. Why should a buyer get access to new releases with new features etc. for ever, for free? I think the 6 months should mean that you can download the theme and get support for the theme for six months. Period. That would be much less confusing for buyers as well – because how come I get updates but no support when they break my site?
It would give much more incentive for sellers to keep working on their themes too! When a buyer wants that great big update he needs to purchase the additional months package, simple as that.
seems like little work for the devs with a possibly good outcome. I like the idea (and I want another badge!)
Don’t worry people – for some August is great, for some August is bad. Every month someone is posting in the forum that sales are low Here are my unofficial rules for sales:
-There are in general fewer sales during summer -sales are way down during christmas holidays -there is no more rule
@timberry: your theme looks amazing and the sales are quiet good for a theme released just two weeks ago! My personal opinion on why it might not does as good as you want it: it’s too expensive. Sounds strange but there are many other themes in the portfolio space that are cheaper. Maybe next time try to not include woocommerce etc options and only make it “ready” for those plugins. That will bring your theme down to 4x Dollars and make it more attractive
besides that: I really love it – great theme!
The base layout is ok but it seems to lack love to detail Here are some points:
-the menu is boring, everything is just white-give feedback by highlighting the site the user is on. Also add a nice looking dropdown. Finally: put Home to the left
-black combined with gray is not the best choice. Keep the black header but make the bg color white. That dark gray makes the site and subpages look cheap
- subpages are boring. Add more graphical elements, images etc.
- the site lacks themeforest 1×1: add multiple homepage variations, post variations and add a blog with several variations as well. Contact page needs google maps integrations.
This should be a starter, hope it helps
Remember that it really takes a while to get a theme ready for themeforest. Right now the site is only 20% done I think..
A freelancer who is cheap is not a good one
Check the help section of themeforest – there you find all requirements
The design isn’t very good and the site lacks many features. In addition it is in deutsch-gotta be english for the demo though
Post your designs on sites like dribble and deviantart. Many authors successfully invest in Adwords campaigns. The Avada theme is probably marketed with several thousand dollars each month. Other top theme developers also invest tons in AdWords
But if your theme isn’t top notch all of this doesn’t matter