Posts by Bedros

1708 posts
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Bedros says

I have doubts for trusting a company who still uses a non-responsive, non-mobile friendly email service (GMail) ;) :)
Thanks for sharing.
Regards,
Bedros

1708 posts
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Bedros says

Hi,
I am talking about the notices they may add into the page below, about downloading purchased items. No matter what, expecting to be able to download an item after a year from its purchase date, or waiting for a year to download an item seems a little weird to me, with all my respect.

https://help.market.envato.com/hc/en-us/categories/200216004

Kind Regards,
Bedros

1708 posts
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Bedros says

I was recently told that after a year, themes need to be repurchased in order to be downloaded again. I cannot find this information in any of the support pages, and I’m curious if that’s correct. I’ve not been a member for a year yet, so I don’t know from personal experience. Anyone know the answer?

Maybe they are just updating the documentation on the marketplaces too.
Please do not forget to download your items right after you purchase them.

Kind Regards,
Bedros

1708 posts
  • Has referred 10+ members
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Bedros says


Pagination buttons should be in the top bar, its essential as each category has thousands of products, and customers are unable to check pagination, only able to see search functions.
+1 Pagination should appear at top and bottom.

Absolutely, TOP and bottom, +1
This is common sense and it’s also a big usability mistake.

http://themeforest.net/forums/thread/faceted-search-has-landed/145183?page=17#1140544

http://themeforest.net/forums/thread/faceted-search-has-landed/145183?page=17#1140711

1708 posts
  • Has referred 10+ members
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  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
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Bedros says


Best way to improve it is..:
  • Create a PDF file in your download package
  • Name it as, “READ-FIRST-IMPORTANT.pdf”
  • Add the text, “Please first contact us if you encounter any problems by using our email address, author[at]email[dot]com , we have great support


It’s really that simple.
Even it doesn’t guarantee anything, I am sure that it will decrease the “bad” ratings you’re having coming from the lack of contact ;)

No, it’s not the thing. Sometimes ratings are from other authors (multi-account), I had such a situation once, I even created topic about this… I rate 4 stars one of plugin of X and then co-worker of this author leave my item 1 star as a “revenge” :)

We definitely need an “Average rating given” for buyers.
I think it’s a very good idea.


Best way to improve it is..:
  • Create a PDF file in your download package
  • Name it as, “READ-FIRST-IMPORTANT.pdf”
  • Add the text, “Please first contact us if you encounter any problems by using our email address, author[at]email[dot]com , we have great support


It’s really that simple.
Even it doesn’t guarantee anything, I am sure that it will decrease the “bad” ratings you’re having coming from the lack of contact ;)

No, it’s not the thing. Sometimes ratings are from other authors (multi-account), I had such a situation once, I even created topic about this… I rate 4 stars one of plugin of X and then co-worker of this author leave my item 1 star as a “revenge” :)

We definitely need an “Average rating given” for buyers.
I think it’s a very good idea.

Hi friends, but the caption of the forum thread is..:

“Majority of 1-star ratings from people that have never tried to contact you?”

So the concern of the fellow author who opened this thread is (at least for this thread) the 1 star ratings that come from without contacting.

We are talking about bad ratings coming before even contacting the author. Buyers encounter some little issues but instead of contacting the author they prefer to rate their item with 1star. So the best way is to force them to contact you before rating your items, which is only possible by making your contact info very VISIBLE on your help documents. On the world of digital marketing, if something is important for your benefit, you should make it obvious and VISIBLE.
Simple :)

1708 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says

Best way to improve it is..:

  • Create a PDF file in your download package
  • Name it as, “READ-FIRST-IMPORTANT.pdf”
  • Add the text, “Please first contact us if you encounter any problems by using our email address, author[at]email[dot]com , we have great support


It’s really that simple.
Even it doesn’t guarantee anything, I am sure that it will decrease the “bad” ratings you’re having coming from the lack of contact ;)
1708 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says

Hi Phillip, totally understand your reasons but also please try to think it like this way..:

Many of the fellow authors here are working very hard for months to produce unique and creative WordPress Themes (Of course, the duration also may be valid for some other categories too), for let’s say $60. That’s really a big risk to take. I know you already heard all of this too much but, if you try to get exactly SAME service from a webAgency, they will also do the same and buy a theme from here and charge you AT LEAST (minimum) $1000 for the customizations they make ; and this amount is already a very optimistic guess. (Edit: one of my close friends charged for our school’s website for over $9000, for exactly same type of theme they can bought from here which can receive donations via PayPal)

* If you buy an item , you MUST download it immediately.
* Get in touch with the author of the theme and ask if they plan to support their item.
* Get their contact email.

I hope you feel better in the future about your experiences about this marketplace ; there are tons of responsible fellow authors here, and I think they are some of the best ones in this industry.

I myself bought a theme from here, and I still get free support from them for free, which is really, really unbelievable bargain for the amount of money I gave.

1708 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
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Bedros says


Once upon a time they were automatically displaying a pop-up when we use affiliate links showing their visitors that we are trying to do something very very bad, then they started to automatically remove the affiliate part from the end of our links and now this. :D
But I don’t have affiliate link, only I have the official link for graphicriver

Absolutely. It seems now they are burning a city because of the ants who were using affiliate links too much. :)

1708 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says

Once upon a time they were automatically displaying a pop-up when we use affiliate links showing their visitors that we are trying to do something very very bad, then they started to automatically remove the affiliate part from the end of our links and now this. :D

1708 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says

For each SkyNet, we’ll have a John Connor! :D

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