Posts by Bedros

1704 posts
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Bedros says


Best way to improve it is..:
  • Create a PDF file in your download package
  • Name it as, “READ-FIRST-IMPORTANT.pdf”
  • Add the text, “Please first contact us if you encounter any problems by using our email address, author[at]email[dot]com , we have great support


It’s really that simple.
Even it doesn’t guarantee anything, I am sure that it will decrease the “bad” ratings you’re having coming from the lack of contact ;)

No, it’s not the thing. Sometimes ratings are from other authors (multi-account), I had such a situation once, I even created topic about this… I rate 4 stars one of plugin of X and then co-worker of this author leave my item 1 star as a “revenge” :)

We definitely need an “Average rating given” for buyers.
I think it’s a very good idea.


Best way to improve it is..:
  • Create a PDF file in your download package
  • Name it as, “READ-FIRST-IMPORTANT.pdf”
  • Add the text, “Please first contact us if you encounter any problems by using our email address, author[at]email[dot]com , we have great support


It’s really that simple.
Even it doesn’t guarantee anything, I am sure that it will decrease the “bad” ratings you’re having coming from the lack of contact ;)

No, it’s not the thing. Sometimes ratings are from other authors (multi-account), I had such a situation once, I even created topic about this… I rate 4 stars one of plugin of X and then co-worker of this author leave my item 1 star as a “revenge” :)

We definitely need an “Average rating given” for buyers.
I think it’s a very good idea.

Hi friends, but the caption of the forum thread is..:

“Majority of 1-star ratings from people that have never tried to contact you?”

So the concern of the fellow author who opened this thread is (at least for this thread) the 1 star ratings that come from without contacting.

We are talking about bad ratings coming before even contacting the author. Buyers encounter some little issues but instead of contacting the author they prefer to rate their item with 1star. So the best way is to force them to contact you before rating your items, which is only possible by making your contact info very VISIBLE on your help documents. On the world of digital marketing, if something is important for your benefit, you should make it obvious and VISIBLE.
Simple :)

1704 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says

Best way to improve it is..:

  • Create a PDF file in your download package
  • Name it as, “READ-FIRST-IMPORTANT.pdf”
  • Add the text, “Please first contact us if you encounter any problems by using our email address, author[at]email[dot]com , we have great support


It’s really that simple.
Even it doesn’t guarantee anything, I am sure that it will decrease the “bad” ratings you’re having coming from the lack of contact ;)
1704 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says

Hi Phillip, totally understand your reasons but also please try to think it like this way..:

Many of the fellow authors here are working very hard for months to produce unique and creative WordPress Themes (Of course, the duration also may be valid for some other categories too), for let’s say $60. That’s really a big risk to take. I know you already heard all of this too much but, if you try to get exactly SAME service from a webAgency, they will also do the same and buy a theme from here and charge you AT LEAST (minimum) $1000 for the customizations they make ; and this amount is already a very optimistic guess. (Edit: one of my close friends charged for our school’s website for over $9000, for exactly same type of theme they can bought from here which can receive donations via PayPal)

* If you buy an item , you MUST download it immediately.
* Get in touch with the author of the theme and ask if they plan to support their item.
* Get their contact email.

I hope you feel better in the future about your experiences about this marketplace ; there are tons of responsible fellow authors here, and I think they are some of the best ones in this industry.

I myself bought a theme from here, and I still get free support from them for free, which is really, really unbelievable bargain for the amount of money I gave.

1704 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says


Once upon a time they were automatically displaying a pop-up when we use affiliate links showing their visitors that we are trying to do something very very bad, then they started to automatically remove the affiliate part from the end of our links and now this. :D
But I don’t have affiliate link, only I have the official link for graphicriver

Absolutely. It seems now they are burning a city because of the ants who were using affiliate links too much. :)

1704 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says

Once upon a time they were automatically displaying a pop-up when we use affiliate links showing their visitors that we are trying to do something very very bad, then they started to automatically remove the affiliate part from the end of our links and now this. :D

1704 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
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Bedros says

For each SkyNet, we’ll have a John Connor! :D

1704 posts
  • Has referred 10+ members
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  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
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Bedros says

One of the reasons is absolutely the absence of the pagination buttons at top of the new search pages. This is very obvious. We should have those pagination buttons at both bottom and top sections of the search pages just like the forum pages. Now we are forcing a big portion of the visitors to buy from the first page of the search results. We need exposure not only for new items, but for old items too. On the net, to see is to click and visibility is everything. If those buttons are not “handy” enough to click, obviously fewer visitors will click on them to visit older results’ pages. This is also a very serious USABILITY mistake considering User Experience. Why to make a user to scroll-down if they are reached on top of the search page again?

Please Envato add those Pagination buttons also at the top section of the search results’ pages.

1704 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
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Bedros says

You can use photos from here without a doubt. :) Change them all to save some time. I am sure it will be solved very fast.

https://unsplash.com/

1704 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
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Bedros says

Hi friends, this may sound a little naive but you should get in contact with Envato support and ask them which “Asset / Photo” is this about. You can also use their Twitter account to get a faster response ; if this not helps, change all of the assets you use in theme with a creative Commons licensed ones and resubmit your item and I am sure that it will be solved immediately.

1704 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
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Bedros says

^ Bedros mate this is common sense. If a theme doesn’t sell at all in an entire year the author should delete it. You don’t want bad items in your portfolio, it shouldn’t be handled by Envato.

I’m all for the cleaning up of old items – the marketplaces is bloated anyway.

But as someone said, this is off topic :)

Hi friends ;)
The point is, the AUTHOR should decide whether they will delete their hardWork or keep their items (which is the current state). We shouldn’t be forced at any time by Envato.

As always, when you start to talk about something, only then it becomes an issue. :)
And also agree with VF, let’s speak about something else like the absence of pagination buttons on top of the search ; we need them at top for better exposure for the old items and better user experience. This is a must, please friends consider adding those buttons on top section of the search too.

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