Posts by Bedros

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Bedros
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After all those years, if customers are still asking the same question again and again, then we should think about the way we are dealing with this (missing stylesheet issue).

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Bedros
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No, you don’t have to buy that service.
You are uploading the wrong file.
Extract the Zip you have downloaded from ThemeForest, you’ll still see a ZIP file there. That’s the one you should upload.

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Bedros
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Hi friend,
You should ask your questions to the authors of the theme (in your case, Avada) you’ve purchased, or use their special support forum

This is the email form on their profile page on ThemeForest..:

http://themeforest.net/user/themefusion#contact

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Bedros
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When people talk about “Flash”, it wasn’t about the comics. ;)

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Bedros
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+1

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Bedros
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UP – I am curious to see what other authors think about this.

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Bedros
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As an addition ; Response time / Wording on the item comment pages could be a very good sign about the author that you’re about to buy from. Also, ask questions from their personal email by using their profile and see how fast / how helpful they are behaving. Sorry for adding this, as you seem an experienced buyer and possibly experienced all of this but anyway I wanted to add this.

KindRegards,
Bedros

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Bedros
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Here you go :)

http://themeforest.net/forums/thread/get-ready-for-the-new-item-support-policy-launching-september-1st/187065

EDIT: By the way, I don’t see the same on my statement’s page

Thanks Bedros!

I only saw 1 statement with that “(6 months bundled support)” in 1 of my old item. I just got 1 new sale few minutes ago on my newest item, and there’s NO that “(6 months bundled support)”

Tried to login with my other account, to check how the item looks on someone else side, and nothing different with my other items that doesn’t have a “(6 months bundled support)” words in the sale statement.

And that’s why I still can’t get the point by reading that thread.

Also I just checked the “edit item” page. I got this

While on my other items both older of newer, it just says “Your current global support setting is set to supported.”
If I look at the net earning of item sale. It’s 0.01 less, compared with previous sale (on same item, and same day) before that “(6 months bundled support)” appear.

EDIT: Just requested a staff reply. Hope to hear from them soon.

Ok, let’s see what will happen.

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Bedros
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True, but you said that this should apply even for the best of the best templates… so you seem to have an issue more with the quantity of items being submitted rather the the quality.

Surely a solution to that would be to up the standards for approval rather than put a limit on how often somebody can submit. I mean, say there’s an author on a competitors site who is fed up with them and wants to give Themeforest a try. He has 100 templates, they’re some of the best selling templates on that site, and would give any TF author a run for their money…

...should it take that author two years to upload their portfolio?

Thanks very much again for your precious response, friend.
You have valid points that worth to think about but the scenario you are mentioning is a “special” case and again, I think that’s problematic too. So I am behind of my suggestion.

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Bedros
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Here you go :)

http://themeforest.net/forums/thread/get-ready-for-the-new-item-support-policy-launching-september-1st/187065

EDIT: By the way, I don’t see the same on my statement’s page

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