This feels problematic for theme authors on many levels, some of which have already been brought up. We discussed the Envato Studios services option a while back with their staff however were told that we would not be able to isolate just our own customers and would instead have to take any potential installation services. Main concerns are:
- There is already confusion on who is who with regards to Envato/ThemeForest/individual authors. This will further muddy the water and is something we’d rather not further complicate for our customers, as I’m sure other authors feel the same.
- It would seem to me this should be an option authors can turn on or off as if Envato is connecting buyers and sellers, we should be able to control what our own buyers are being “upsold” when purchasing our product. I understand why Envato would want to do this from Envato’s perspective, however this type of offering comes at the expense of individual authors by throwing everything into a big commoditized pool where a bad experience from an installer can negatively affect our own customer’s experience which until now we have been able to manage completely. As Envato has stated they are a platform for buyers and sellers, the sellers should be given a high degree of control over how something like this is offered and fulfilled.
- If we do optin for this service, please make it so that we can chose to only get our own customers.
Fantastic read, thanks for sharing.