I think if have a single screenshot (590×300), automatically screenshots button and lightbox gallery feature should be hidden. And in these files, 590×300 preview image should go to live preview url.
This sounds amazing!if images = 1 -> open live preview link
else images > 1 -> open lightbox gallery
It should be like this..:
IF Product HAS LIVE DEMO
Link “590X300Image” To DEMO
Link “590X300Image” to screenshots
(algorithm should NOT be based on how many screenshots item has ; it should be based on the existance of a LIVE DEMO)
@matthewcoxy: You have the entire community’s kudos for this response. This is what we were used to not-so-long-time ago.
Hopefully something is going to change and your attitude is just the beginning of an entire “envato-turning-back-to-it’s-roots” process (which sorry to say is currently highly doubtful).A nice reminder of what this place was. Thank you so much.
+1 , Let’s hope so.
We are giving Kudos to fellow Matthew for he did what is “normal”...
This tells the whole story.
No matter what, I know one thing..: We love you Matthew
Now I have a very strong reason for becoming an Elite..: To be noticed
A WordPress theme should sleep with me, take me to the cinema, prepare my meals, and it should be able to purchase itself. A WordPress theme should also be able to build may website by reading my mind. A WordPress theme should be able to move my car instead of fuel absurdrubsdcyegfjk!
The answer is “NO” and it should remain the way it is.
Products are already cheaper than water here and if we start to undervalue our work then everybody will start to think that creating those items are easy, which is absolutely not the case.
Those members should be banned from this marketplace (of course it won’t be a solution but it’s always good to make them know that what they are doing will not be tolerated by the marketplace). This is a “crime”. You can also choose to “filter” the sender’s email.
Hey Freshface, My name’s Matt. I’m Envato’s new Elite Program Manager.
In all honesty, I can genuinely understand why you’re upset. That really sucks and I’m sorry.
To be told that something is coming and to be left waiting for so long would really shake up my confidence and leave me with a bad feeling too. I get it.
The problems you’ve identified here are absolutely issues with the Elite Program as it currently stands. Our packages do get lost occasionally, and a few of the rewards are not providing the kind of value that they should be to our authors.
Also, I love Australia dearly, but let’s be real… We’re literally floating in the middle of the ocean. Postage sent from here does occasionally go missing, and it can be really hard for us to figure out what went wrong.
We also make the odd mistake on our end too. But when we realise we’ve made them, we try our best to resolve them.
I’m not sure what went wrong here, but I do want to take responsibility for fixing this. I get why you’re disappointed and that’s why i’m determined to move the Elite Program into a new phase of awesomeness. We’ve got some work to do. There’s a lot to improve here, and I’ve got no doubt that i’ll make a few mistakes along the way.
That said, I’m confident. I’ve got an awesome team supporting me here at Envato who are passionate about our authors and who really want to make cool things happen. I trust them.
I’m hoping that in time, I’ll be able to earn your trust tooPS- As far as the package goes, if we can’t get the first one to you, we’ll be sending a new one. You’ve got my word.
Hey this is one those responses we want to see from fellow staff that makes us to know that we are noticed and not talking to the air.
Oh my god this is so awesome! (I do mean it, Matthew)
Please let’s start to do this more and more and more.
Kudos to you Matthew!
By the way, can you also deal with the LIVE DEMO problem we authors are dealing lately?
Unfortunately, I don’t think there will be an update soon…. Most probably the effects must be measured first by Envato with analitycs and data tools during a month at least, before being able to tell if this influences sales negatively or not.
“UserExperience” is the most important thing on a website after the valuable “content” customers are looking for.
We have a very serious “userExperience” flaw here.
If a customer who is trying to see a LIVE PREVIEW forced to play “hide & seek”, they would be frustrated at least.
And now as expected, customers started to complain..:
Hi friend, I hear your pain as an author.
Please enter your comment also here…
MattAtQueens saidCould we get some staff clarification on this and make sure that this isn’t a widespread issue that could actually be turning customers away from the site?
As a customer, the “credit” system and blatant PayPal “handling fee” cash grabs have driven me off this site. I’ve bought a theme and a plugin here, but now have effectively overpaid $10 for them, because I keep having to buy either increments of “credit” or pay a useless fee.
I’m never shopping here again; I’m going to support a site with honest sales policies that don’t try to trap you with “credits” or scam you with a “handling fee.”Only one data point, but if you’re wondering where your customers are going… Envato’s bad-faith sales policies are actively driving them away.