Oops, I didn’t notice this thread.
I wonder if anyone of you noticed or not but statement page has changed a bit when I logged in to my account today. It looks better than before but sad thing is Envastats Chrome extension is not working any more. Is it working for anyone?
Currently using HostGator but thinking to shift to DigitalOcean.
You must wait. Sometimes Envato staff takes time to reply back.
It is totally wrong to provide free complex customizations to the customers. Customers will start expecting the same thing from other authors as well and it will soon become a trend here.
Sometimes I encounter customers that don’t know anything about WordPress or have little knowledge about WordPress. They don’t know even about widgets and they start complaining that they are not able to setup the theme like demo. Sometimes it becomes necessary to setup the homepage for such customers. I think that is ok. But beyond that it is not a good thing to do.
I faced the similar issue but everything is fine now.